Daytime Classroom Facilitator

Facilitators are an important part of the staff at USU-Tooele because they aid Interactive Video Broadcast (Connect) instructors and assist in the use of Zoom technology to ensure a beneficial learning environment. Our facilitators greet students and staff with a smile, are eager to assist, and are trained to provide technology support to instructors and build rapport. This part-time, non-benefitted position is housed on the Tooele Campus.

About the role

The position hours and days may change each semester. Morning Shift—Monday thru Friday—8:00 AM to 1:00 PM.

Responsibilities

• Check for e-mail correspondence from instructors and make copies of assignments and/or exams for students before classes begin.
• Follow set up procedures for IVC broadcast classes and Zoom, and ensure that classes are ready for instruction 15 minutes before classes begin.
• If there are problems with IVC classes or Zoom courses, troubleshoot the equipment and/or work with the VOC and facilitator lead to resolve the problems.
• Maintain an atmosphere of learning, respect, and productivity in the classroom while facilitating.
• Communicate with professors and students in the classroom to assist with problems or concerns related to the classroom. Provide solutions and give feedback on how to better the classroom experience.
• Proctor in-class exams and remain in class while the exam is being taken.
• Collect homework, exams, or any other correspondence to be sent to instructors.
• Collect, process, and return homework/assignments and exams in a prompt and confidential manner according to testing center practices.
• Maintain accurate class rolls and attendance records when required by instructor.
• Other duties as assigned.

Requirements

• Basic experience with computers.
• Basic experience with how to navigate the Internet and use various types of email software.
• Basic experience with how to use office equipment (printer, copiers, fax, scanner, etc.).

Preferred Qualifications

• Experience with customer service and knowledge of what is customer service.
• Experience using Zoom program.
• Experience with operating and troubleshooting broadcast equipment.
• Completion of an IVC college class or other college coursework.
• Experience using Canvas programs.
• Experience in classroom facilitation.
• Knowledge of how to use Microsoft Office programs.
• Demonstrated success working with the general public and/or college students.
• General knowledge of Utah State University policies and procedures.

Skills

• Willingness to learn simple technology skills.
• Ability to write effectively so that others can understand.
• Ability to communicate effectively face-to-face, over the phone, on IVC equipment, and via electronic communication devices.
• Must be dependable, punctual, able to maintain confidentiality of student information, and work with integrity.

Pay

$11.00/hour

Schedule

Morning Shift—Monday thru Friday—8:00 AM to 1:00 PM. Hours and days may change each semester.

Work Environment

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.