Day Services Learning Operations Specialist

About the role

Living Resources is a non-profit human services agency whose core purpose is to support and empower individuals with disabilities or other life-challenging conditions to live with dignity, independence, and happiness. We work with, and for, families by providing peace of mind and partnering to deliver care and services. This role makes a direct difference in the lives of others while offering personal and professional fulfillment.

Responsibilities

• Plan and implement orientation, ongoing training, documentation, and mentoring for all staff across downstate Day Services programs and future programs, in accordance with OPWDD regulations and agency standards.
• Facilitate orientation sessions for new hires, ensuring understanding of organizational policies, procedures, and best practices.
• Document new-hire progress during orientation, including time and attendance, participation, and demeanor; communicate with HR and supervisors throughout the process.
• Provide manager-specific trainings on day-service practices, leadership, and professional development.
• Deliver ongoing and re-certification training to all staff.
• Maintain detailed training records and documentation to track staff progress and compliance.
• Develop and maintain an annual orientation and recertification training calendar for downstate.
• Collaborate with management and direct support staff to identify training needs and address areas for improvement.
• Attend Day Services Leadership and Admin meetings, bi-weekly meetings with the Deputy Director of Learning Operations, and regular check-ins with the Director of Day Services.
• Assist in developing and updating training curriculum in response to regulatory changes and agency needs.
• Provide quality, professional training and instruction sensitive to diverse levels of experience, education, and cultural backgrounds.
• Facilitate training sessions using varied teaching methods to engage adult learners.
• Serve as a representative of the training department/day services on agency committees and in meetings.
• Stay current on best practices in developmental disabilities, adult learning, and instructional design.
• Perform all other duties as assigned.

Requirements

• Three years of direct service with the IDD population and strong knowledge of developmental disabilities and person-centered support principles.
• Excellent organizational, presentation, and computer skills, including proficiency in Microsoft PowerPoint, Excel, and Word.
• Strong communication, problem-solving, and leadership skills.
• Valid NYS driver’s license and reliable transportation.
• Within three months of hire, become certified as a CPR/BFA instructor.
• Within one year of hire, become certified as a Defensive Driving instructor.

Benefits

• Paid training
• Health, dental, and vision insurance
• Payment in lieu of health insurance
• Tuition assistance
• Retirement programs
• Opportunities for advancement within the agency

Pay

$60,000 per year