Learning Operations Specialist

About the role

The organization operates in the cybersecurity industry, focusing on protecting businesses of all sizes with enterprise-grade, fully managed cybersecurity products delivered through an affordable SaaS model. Founded by former NSA cyber operators, this team addresses the challenge faced by underresourced IT departments by providing scalable security solutions backed by a Security Operations Center. The program currently protects over 4 million endpoints and 7 million identities worldwide, contributing to improved cybersecurity resilience across a broad customer base.

The LEARNING OPERATIONS SPECIALIST plays a critical role in ensuring the effectiveness and efficiency of the company's training and readiness programs. This position focuses on delivering timely and well-organized learning experiences, managing operational details, and supporting cross-functional teams to maintain high standards in training delivery. The role directly impacts the organization by enhancing learner engagement, trust, and overall readiness, which supports the performance of sales and specialist teams.

Responsibilities

• Administer the learning management system and related tools, including managing learning paths, assignments, cohorts, certifications, and assessments.
• Organize and maintain the readiness calendar, ensuring timely execution of training launches, enrollments, facilitator coordination, and learner communications.
• Publish approved learning content while upholding operational standards for naming, metadata, versioning, expiration, archiving, and content quality.
• Manage required learning assignments and follow-up to keep targeted audiences on track.
• Support onboarding by assigning new hires to appropriate learning paths and monitoring progress against milestones.
• Generate regular readiness reports and dashboards highlighting completion rates, proficiency levels, gaps, and areas needing follow-up.
• Utilize AI tools to enhance communication, summarize inputs, and reduce repetitive administrative tasks with sound judgment.

Requirements

• Minimum of 3 years experience in learning operations, enablement operations, program coordination, or LMS administration.
• Practical experience administering learning platforms and creating scalable learning programs.
• Strong project and operational management skills to handle multiple schedules, deadlines, and stakeholder needs with attention to detail.
• Keen attention to accuracy and learner experience to prevent confusion and maintain trust.
• Proficiency in data analysis to track readiness metrics and translate findings into actionable follow-up.
• Ability to collaborate cross-functionally while maintaining operational standards and governance.
• Competence in using AI tools to improve workflow efficiency while ensuring accuracy and clarity.

Pay

$80,000 to $90,000 base salary plus bonus and equity.

Benefits

• 100% remote work environment.
• Generous paid time off including vacation, sick time, and holidays.
• 12 weeks paid parental leave.
• Comprehensive medical, dental, and vision insurance plans.
• 401(k) plan with 5% employer contribution regardless of employee contribution.
• Life and disability insurance.
• Stock options for full-time employees.
• One-time $500 home office reimbursement.
• Annual education and professional development allowance.
• $75 monthly digital reimbursement.
• Access to coaching and personal development platform.