Learning Operations Specialist

About the role

The Learning Operations Specialist supports Southwest University by delivering training operations, learner support, and Learning Management System administration that enable a seamless learning experience across the Company. They’ll manage registrations, enrollments, training records, certifications, compliance reporting, and training communications while partnering with Program Managers, Instructors, Trainers, vendors, and business Stakeholders. They’ll proactively resolve issues, coordinate training events, and support successful program delivery across multiple priorities. The Learning Operations Specialist leverages strong customer service, analytical, problem‑solving, and technical skills to build relationships, adapt to new technologies and processes, and deliver an exceptional learning experience for Employees.

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

Responsibilities

• Maintain Employee training records to ensure all individuals remain legal to work
• Provide Instructor and Learner training compliance reporting to Departments, Leadership, and governmental agencies as required
• Plan, coordinate, and execute moderate to complex logistical support for local and system-wide training efforts to ensure seamless SWA U class operations
• Manage Learner and vendor logistics issues, quickly working through them to resolution
• Maintain strong relationships with all SWA U Teams, Business Partners, and vendors
• Ensure accurate process documentation in SWA U policy and procedure manual
• Audit and process invoices to ensure accurate reconciliation of all charges and maintain alignment with departmental budget projections; recommend budget adjustments to Leadership as necessary based on Company hiring/training projections
• Compile data and prepare special reports with speed and accuracy
• Provide coordination to