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Some of these are, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisor, and staying focused on the assigned tasks. Responsibilities Provide Tier II Help Desk support to troubleshoot user-reported issues and escalate JIRA tickets to third-party vendors as neededAssist in resolving application bugs and system inefficiencies by coordinating with development teamsPerform user testing, regression testing, and functional validation to ensure application stabilityCreate, update, and maintain test scripts and Functional Validation Guides (Use Cases)Track and analyze testing status and issue resolutions to improve system functionalityGenerate detailed test reports and Help Desk performance reports, including lessons learned, corrective actions, and process improvementsProvide subject matter expertise on testing plans, inventory management workflows, and Help Desk proceduresIdentify process improvements that enhance efficiency, reduce errors, and streamline application workflowsContribute to the development of Functional Validation Guides (FVGs), Test Plans, and Help Desk SOPs Basic Qualifications: 5-10 years of experience in Tier II Help Desk support, application troubleshooting, and ticket escalationProficiency in user testing, regression testing, and test script developmentStrong analytical and problem-solving skills to track and resolve system issuesAbility to work both independently and within a cross-functional IPT teamExcellent verbal and written communication skillsProficiency in Microsoft Office Suite (Excel, Word, etc.)US CitizenshipAbility to receive and maintain a DoD Secret ClearanceIf applicable: If you are or have been recently employed by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offered Preferred Qualifications: Experience with Defense Logistics Management Standards (DLMS) and associated data exchangesFamiliarity with USMC Ammunition inventory processes and related Warehouse Management Systems (WMS) or Inventory Management Systems (IMS)Background in supply chain or logistics operationsUnderstanding of process improvement methodologies to enhance system performanceExperience working in government or DoD IT environments Company Summary: Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team. VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. 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