Administrator

The Role

The Administrator role at Everstory is a vital part of the location team. This position is multi-faceted, offering opportunities to learn multiple aspects of the business while supporting customers and team members.

Responsibilities

• Create a customer-focused environment through answering phones, scheduling appointments, helping on-board team members, and assisting location leadership.
• Contract processing and quality control, including verifying contract validity before entry.
• Banking duties: cash receipt entry, deposit slips, credit card transactions, and bank deposits.
• May include trips to the bank for actual cash deposits.
• File maintenance and record keeping: update customer files, scan documents, maintain records of memos, emails, and corporate policies.
• Human Resources: coordinate onboarding responsibilities as needed.
• Accounts Payable: ensure all bills are paid promptly, process purchases and invoices through the current system.
• Accounts Receivable: collect past and present balance amounts due for any delinquent location customer contracts.
• Deeds and Certificates: provide deeds and certificates to Sales Management weekly, log and process according to location and/or state guidelines.
• Trust Certificates: check for accuracy, compare to contracts, sign, and place in custom file return (email) to the Home Office Trust Department.
• Work and Memorial Orders: order memorials when PIF (Paid in Full), manage work orders for Park Services.
• White Board Meetings: participate in daily meetings between Administration, Maintenance, and Sales Department.
• Reporting: may include Trust, state required, and month-end processing.

Core Competencies

• Compassion - genuinely cares about people; available and ready to help; demonstrates real empathy with the joys and pains of others.
• Customer Focus - dedicated to meeting the expectations and requirements of internal and external customers; establishes and maintains effective relationships with customers and gains their trust and respect.
• Ethics and Values - adheres to appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; practices what he/she preaches.

Requirements

• Multi-line phone skills required.
• Filing skills (alphabetically).
• Ability to type 40 words per minute with minimal errors and data entry skills.
• Basic math and computer skills including word processing (Word) and spreadsheet (Excel) applications or Google equivalents.
• Ability to abide by all company policies and keep all employee and customer information confidential.
• Excellent customer service skills and optimal interpersonal skills.
• Proficient organizational skills. Ability to multitask efficiently and work well independently or as part of a team. Ability to effectively and quickly complete tasks and assignments and meet deadlines.
• Must possess a valid state driver's license and have access to a personal vehicle for some locations.
• High School equivalency required.
• Minimum of one-year experience in administration or customer service.
• Availability to work some holidays, evenings, and weekends as needed.

Benefits

• Medical, Dental, Vision, Life, AD&D and STD Insurance
• Tuition Reimbursement
• Anniversary Award for each year of service
• Career Advancement and Training - Aspiring Managers Program
• Everstory Cares - Employee Assistance Fund
• Legend Award Program
• Funeral and Cemetery Benefits
• Employee Referral Bonus
• 401k with Company Match

Pay Range

The pay range for this role is based on a wide range of factors that are considered in making compensation decisions regardless of race, gender, age, religion, or any other protected characteristic. They include skill set, experience and training, licensure and certification, and other business and organizational needs. This range estimate has been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the circumstances of each hire. Salary Description $16.50 per hour.