Administrator

The Impact You Will Make

• Create a customer-focused environment through phone interactions, appointment scheduling, and team member onboarding.
• Manage contract processing and quality control, including verifying contract validity.
• Handle banking duties such as cash receipt entry, deposit slips, credit card transactions, and bank deposits.
• Process cemetery orders and maintain records of Interment Order and Authorization (IOA).
• Support HR functions by coordinating onboarding responsibilities.
• Oversee accounts payable and receivable, ensuring timely bill payments and collections.
• Prepare and log deeds and certificates, and handle trust certificates.
• Manage work and memorial orders, and participate in white board meetings.
• Perform reporting duties, including Trust, state required, and month-end processing.

Core Competencies

• Compassion - Demonstrates genuine care and empathy towards customers and colleagues.
• Customer Focus - Prioritizes meeting customer expectations and requirements.
• Ethics and Values - Adheres to company policies and maintains confidentiality of employee and customer information.
• Basics - Possesses multi-line phone skills, filing abilities, typing speed, and basic computer skills.
• Customer Focus - Exhibits excellent customer service and interpersonal skills.
• Team Focus - Demonstrates proficient organizational skills, multitasking efficiency, and ability to work independently or as part of a team.

Qualifications

• High School equivalency required.
• Minimum of one-year experience in administration or customer service.
• Availability to work some holidays, evenings, and weekends as needed.

Benefits

• Medical, Dental, Vision, Life, AD&D, and STD Insurance
• Tuition Reimbursement
• Anniversary Award for each year of service
• Career Advancement and Training - Aspiring Managers Program
• Everstory Cares - Employee Assistance Fund
• Legend Award Program
• Funeral and Cemetery Benefits
• Employee Referral Bonus
• 401(k) with Company Match

Pay Range

The pay range for this role is based on a wide range of factors including skill set, experience, training, licensure, certification, and business and organizational needs. This range has been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the circumstances of each hire.

About Everstory

Everstory Partners is dedicated to creating supportive spaces where individuals and families can find solace, meaning, and hope in the face of loss. We believe that grief is a natural and beautiful part of the human experience, and we are committed to providing compassionate and personalized support. Our Administrator role is multi-faceted, offering opportunities for learning and growth within the business and supporting our customers and team members.