Administrator

The Role

The Administrator at Everstory Partners plays a crucial role in the location team, supporting customers and team members through various administrative tasks. This role is designed to be flexible and dynamic, ensuring that every interaction is customer-focused.

Responsibilities

• Create a customer-focused environment through phone interactions, appointment scheduling, and team member onboarding.
• Process contracts, verify their validity, and handle banking duties such as cash receipt entry, deposit slips, credit card transactions, and bank deposits.
• Manage cemetery daily processing of IOA's, maintain customer files, and ensure accurate record keeping.
• Support Human Resources by coordinating onboarding responsibilities, managing Accounts Payable, and Accounts Receivable.
• Provide deeds and certificates to Sales Management, log and process according to location and state guidelines, and manage Trust Certificates.
• Participate in white board meetings, take care of reporting tasks, and manage work and memorial orders.
• Ensure compliance with company policies and maintain confidentiality of employee and customer information.

Requirements

• Multiline phone skills and filing skills (alphabetically).
• Basic typing speed (40 words per minute) and computer skills (Word, Excel, or Google equivalents).
• Experience in administration or customer service.
• Valid state driver’s license and access to a personal vehicle for some locations.
• High school equivalency required.
• Availability to work some holidays, evenings, and weekends as needed.

Core Competencies

• Compassion - genuinely cares about people and their problems.
• Customer Focus - dedicated to meeting the expectations and requirements of internal and external customers.
• Ethics and Values - adheres to appropriate core values and beliefs, acts in line with those values, and practices what he/she preaches.

Benefits

• Medical, Dental, Vision, Life, AD&D, and STD Insurance.
• Tuition Reimbursement.
• Annual Awards for each year of service.
• Career Advancement and Training Programs.
• Everstory Cares - Employee Assistance Fund.
• Lifetime Legend Award Program.
• Funeral and Cemetery Benefits.
• Referral Bonus.
• 401(k) with Company Match.