Data Support Specialist

The Data Support Specialist at Seacoast Church supports the day-to-day operations of the church's management system (Ministry Platform) and other third-party systems to equip the staff with better service to the congregation and ministries.

Key Responsibilities

• Serves as the primary support ticket agent, triaging and resolving support tickets, coaching staff, and managing the ticketing system.
• Aids in project management for the Data Team, assisting with data system utilization and improving practical AI-assisted workflows.
• Maintains the Data Team's documentation and knowledgebase support articles, leveraging AI tools to draft, review, and troubleshoot SQL queries and scripts.
• Supports administrative functions with the weekly Data Team Call, on-call schedule, and meeting scheduling.
• Provides on-call support for church events and large all-call church events.
• Participates in the ChMS user community to share and learn strategies and ideas from other churches.

Job Essentials

• Christ Follower
• Strong customer service and communication skills
• Computer and technical skills required
• Experience in SQL and relational databases required
• Experience using AI tools to support day-to-day workflows and/or development
• Highly detailed and organized
• Self-motivated and able to work independently
• Periodic travel to campuses is required
• Knowledge of how to keep data consistent and accurate

Qualifications

• Live and drive Seacoast cultural values to Love God. Love People. Make it Better. And Have a Good Attitude.

Seacoast Church is an Equal Opportunity Employer. While we make employment decisions that are aligned to our faith and beliefs, we do not discriminate based on race, color, sex, national origin, age, disability or any other characteristic protected by law.