Data Support Specialist
Opportunity Builders, Inc. · Millersville, MD · 3 wk ago
On-siteInformation Technology$21–$23/hrFull-time
Essential Duties
- Enter, review, and update attendance and service documentation in iCare Manager with a high degree of accuracy
- Analyze documentation for inconsistencies, including overlapping service times, missing entries, or mismatched service types
- Evaluate discrepancies to determine root cause, distinguishing between true errors and valid service scenarios
- Ensure documentation aligns with service definitions, funding requirements, and billing standards
- Compile and organize data from iCare Manager into spreadsheets for reporting and tracking purposes
- Maintain accuracy and consistency in reporting outputs used by management and finance teams
- Aid in identifying trends or recurring issues in documentation
- Communicate documentation issues directly and constructively with staff
- Maintain clear and professional communication when requesting corrections or clarification
- Balance independent work (data review) with interactive work (staff support)
- Escalate ongoing or unresolved issues to supervisors, ensuring appropriate visibility and accountability
Non-Essential Duties
- Provide occasional backup support for administrative functions (e.g., front desk or team lead administrative tasks) during staff shortages
- Additional responsibilities as assigned.
Qualifications
- Experience with data entry, reporting, or documentation systems (iCare Manager preferred)
- A basic understanding of DDA’s services, funding streams and service documentation requirements
- Strong attention to detail with the ability to interpret context and apply judgment
- Intermediate Excel or spreadsheet skills (data entry, tables, basic organization, filtering, sorting, etc.)
- Ability to communicate clearly and professionally across all levels of staff
- Ability to work with autonomy and as part of a team
Pay
Salary for this position is between $21- $23/hr.