Data Processing User Support Technician I, II - Farrington High

About the role

The authorized level of the position is Data Processing User Support Technician II. Applications are being accepted down to the Data Processing User Support Technician I in the event of recruiting difficulties.

Responsibilities

• Provides training and assistance to users on system equipment, procedures and computer application programs.
• Counsels users on the capabilities of various software applications and assists them in simplifying the creation and maintenance of proprietary departmental information systems applications.
• Maintains contact with users to monitor effectiveness of the training and reinforce the training.
• Troubleshoots both hardware and software computer problems including operating systems, internet, and problems with various applications, such as Microsoft Office, electronic mail, etc.
• Assists users when problems occur. Diagnose causes for interruptions in processing and takes corrective action, as necessary, as defined in operating instructions or based on previous experience.
• Determines if a service call should be placed or if the problem should be referred to higher-level data processing personnel. Documents problems and resolutions for future reference.
• Maintains contact with users to monitor effectiveness of the training and reinforce the training.
• Schedules and coordinates training center activities (e.g. training classes, video conferences); orders supplies; maintains inventory and coordinates the maintenance and repair of training center equipment; maintains the various servers in the training center; and keeps track of training center expenditures.

Qualifications

• Basic Education Requirement: Graduation from high school, with satisfactory completion of courses demonstrating knowledge of English grammar, spelling and punctuation.
• Experience Requirements: At least 3 years of experience as a Data Processing User Support Technician I or 4 years as a Data Processing User Support Technician II.
• Specialized Experience: At least one year must have included experience in preparing outlines, visual aids and informational material for group presentations and demonstrated the ability to interact directly with people and speak to and provide technical instructions or information to groups of people.
• General Experience: Work experience which demonstrated the ability to read and understand complex written materials such as rules, procedures or policies; and to write simply and clearly.
• Specialized Experience: Work experience which demonstrated effective use of personal computers, peripheral equipment (e.g. printers, modems, disk drives, etc.), and a variety of applications (e.g. word processing, electronic mail, spreadsheet, data base management).

SkillsKnowledge of and the ability to prepare outlines, visual aids and informational material for group presentations.

Effective use of personal computers, peripheral equipment (e.g. printers, modems, disk drives, etc.), and a variety of applications (e.g. word processing, electronic mail, spreadsheet, data base management).

Identifying the nature of a variety of problems (i.e. user error, printer error, system/network error) and resolving them based on previous experience, by consulting manuals, consulting with and/or referring problems to vendors or higher-level data processing personnel.

Benefits

• Holidays: 13 paid holidays each year; 14 holidays during an election year.
• Vacation: 21 days per year.
• Sick Leave: 21 days per year.
• Health Insurance: State pays a part of the premiums for each employee's enrollment in a State sponsored Medical, Drug, Vision, and Adult Dental Plan.
• Group Life Insurance: Free life insurance policy for employees and retirees.
• Premium Conversion Plan: Increase take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld.
• Flexible Spending Accounts: Set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis.
• Retirement Plan: The State contributes to a retirement plan for eligible employees.

Pay

Salary Range: Data Processing User Support Technician I, SR-13: $3,900.00 per month Data Processing User Support Technician II, SR-15: $4,221.00 per month

Schedule

Salary is based on full-time employment and includes shortage and school year differentials, if applicable.