Data Entry Specialist- Outsourced
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
About the role
Iron Mountain is seeking a detail-oriented Data Entry Specialist to join our Customer Services & Support Group team. In this role, you’ll play a key part in maintaining the integrity and accuracy of our customer inventories, bridging the gap between physical records and digital management. Your focus on keying data, resolving discrepancies, and managing work orders ensures our clients' most sensitive information remains safe and seamlessly accessible. Here, your precision directly supports our promise of trust and reliability for the organizations that count on us every day.
Responsibilities
- Input and manage data across the inventory lifecycle, including keying label details, executing electronic carton moves, processing permanent removals, and handling destruction requests.
- Research and resolve data exceptions, discrepancies, and customer inquiries in collaboration with account managers, contract administrators, and special project teams.
- Process hardcopy records into high-quality electronic images, perform quality control audits, and burn project CDs.
- Issue customer documentation, including receipt acknowledgements, destruction certificates, and requested month-end or quarter-end reports.
- Prepare packaged products for delivery, assist customer service workflows, and help train incoming team members.
Requirements
- High School diploma or equivalent required.
- At least 1 year of data entry experience in a service-oriented or customer-facing environment.
- Strong proficiency in PC applications, MS Office/Word, and comfortable navigating database software.
- Excellent organizational skills with exceptional attention to detail.
Benefits
- Rate: $19.50 per hour.
- 14 paid days off (7 paid holidays plus 2 weeks paid vacation) plus sick pay.
- Flexible work options/alternative work options to support work–life balance.
- Comprehensive health, wellness, and retirement plans.
- Opportunities for continuous learning and professional growth.
Requisition: J0106334