Data Entry Specialist

We are looking for individuals to ensure the smooth transition of vehicle ownership from Carvana to our customers. You will handle the administrative aspects of registering customers’ vehicles, including checking documents and completing registration processes. As an excellent problem solver and communicator, you contribute to a smooth car-buying journey.

About The Role

• Process, finalize, and mail out customer registrations.
• Review customer paperwork for accuracy.
• Interact with state and county government licensing departments, including in-person and online document drop-off and pick-up, and receiving and filing paperwork.
• Work closely with the local DMV; picking up, receiving, and filing paperwork.
• Update customer records to ensure the most up-to-date information is available.
• Interact with team members across various lines of the business.
• Assist Specialists and other employees with customer follow-up.
• Input, cross-reference, and retrieve data from multiple internal and external databases.
• Maintain detailed notes within a customer tracking system.
• Other duties as assigned.

Requirements

• 1+ years of work experience in an administrative or data entry capacity.
• High School Diploma, GED, or equivalent education required.
• Ability to manage, organize, and reconcile multiple sources of information with accuracy.
• Ability to handle multiple tasks and priorities effectively.
• Professional written and verbal communication skills.
• Tech-savviness: able to navigate multiple systems, learn new tools, and effectively troubleshoot.
• Resiliency: ability and willingness to learn new things; apply that learning to perform successfully.
• Must be able to maintain composure and efficiently problem-solve during escalated situations, always putting forth a solution-oriented mindset.
• Critical thinker and the ability to make appropriate judgment calls.
• Regular, consistent attendance in office (no remote work allowed).
• Ability to obtain notary based on state-specific requirements (as needed).
• Ability to read, write, speak, and understand English.

Qualifications

It would be great if you also had:

• Bachelor’s degree.
• Internships or volunteer experience.
• Certification(s) – we value investing in your personal and/or professional development.

Pay

• Starting pay: $18.00 per hour.
• In 6 months: earn $1.00+ per hour increase.
• In 12 months: earn $2.00+ per hour (+12% annual increase).
• In 24 months: earn $4.00+ per hour (+10% annual increase).

Benefits

• Competitive, performance-based compensation plus 401(k) with Carvana match.
• Opportunity for overtime during busy seasons.
• Student loan repayment programs and employee stock purchase plan discount.
• 100% company-paid healthcare premiums plus dental and vision benefits.
• Wellness program to support mental, physical, and financial health.
• Pet care savings program.
• Generous paid-time off (13 days for first year, increases to 20 days thereafter) plus 9 company-paid holidays including your birthday.
• Extensive internal growth and professional development opportunities, including tuition reimbursement.
• Onsite kitchen with snacks and regular team lunches.
• Discounts from over 700,000 retailers through the Access Perks program.

Schedule

• Full-time, hourly position with work hours that may fluctuate based on business needs.
• Overtime may be required depending on sales volume.
• Operating hours: 7:00 AM to 6:00 PM, Monday through Friday, and may include holidays.
• Shift options after training: 5x8 (five days a week, eight hours per day).
• Training (1 week) will be paid at the full-time hourly rate; no time off permitted during training.