Data Entry Specialist
About the role
Cincy Connect Services is hiring a Data Entry Specialist to strengthen record accuracy across customer-support outsourcing for phone, email, chat, social channels, help desk, technical support, quality, and service operations. This role focuses on specialized data entry execution within customer support outsourcing, ensuring owners, evidence, and next actions are clearly visible.
Responsibilities
- Own the Data Entry Specialist workflow by entering and validating structured records.
- Coordinate the workflow by comparing incoming information with source documents.
- Review the workflow by resolving duplicate or incomplete records.
- Maintain the workflow by documenting corrections and unresolved exceptions.
- Track the workflow by upholding naming and filing standards.
- Apply spreadsheet management to track exceptions, owners, and deadlines.
- Organize files clearly so teammates can follow reasoning behind data entry decisions.
- Use sound judgment around naming conventions, especially during escalations.
What good work looks like
Strong performance is demonstrated through fewer avoidable corrections, timely follow-through, and records that make the next action obvious. Success is measured by accurate, secure, traceable, and actionable record-keeping within customer support outsourcing.
Pay
Base salary: $38,000–$54,000 per year.
Schedule
Full-time, 100% remote within the United States. Entry-level position.