Data Entry Specialist
Responsibilities
Initiate the vehicle transport life cycle by accurately collecting data, submitting orders, and dispatching movements to the appropriate entities.
Participate in all phases of the order process to ensure customer satisfaction and timely completion.
Negotiate and resolve transport issues while balancing customer needs with operational constraints and company obligations.
Manage direct communication with customers, including fleet management companies and their clients, in a professional and courteous manner.
Address questions and provide solutions to internal and external customers using sound judgment to resolve issues, reduce delays, and enhance the customer experience.
Enter and manage detailed information for each request in the designated areas of the order system to ensure a full understanding of customer requirements.
Monitor and manage team dashboards and views to complete tasks and keep orders moving through the workflow.
Organize daily activities using provided tools to ensure timely completion of assigned tasks.
Respond to emails promptly and courteously, aiming to meet an industry-standard response time of within 4 hours.
Perform activities inherent to the department’s responsibilities and assist team members when necessary to keep service delivery on track.
Respond and act confidently, assertively, and decisively while taking responsibility and accountability for the position.
Identify and effectively spot issues, trends, and opportunities in the work and escalate or share insights as appropriate.
Use critical thinking skills, knowledge, facts, and data to effectively solve problems and support continuous improvement.
Work effectively in a fast-paced environment while managing competing priorities and adapting quickly to changing departmental needs.
Demonstrate financial understanding when considering solutions, balancing customer needs with company obligations.
Manage time effectively, follow through on tasks to completion, and ensure orders progress without unnecessary delays.
Mine information from emails and other sources and accurately enter data into the company's system.
Analyze work output to notice trends and forward relevant information to help others resolve problems, reinforcing a culture where customer service is everyone’s responsibility.
Essential Skills
- 1 to 3 years of customer service or high volume administrative or data entry work
- Strong communication skills in speaking & writing
- Microsoft Office Suite
Job Type & Location
This is a Contract position based out of Gainesville, VA.
Pay And Benefits
The pay range for this position is $18.00 - $19.75/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to specific elections, plan, or program terms.
If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.