Data Entry Specialist

Key Responsibilities

• Enter and maintain customer, technician, and work order information with a high level of accuracy.
• Review service tickets for completeness and ensure required documentation is properly recorded.
• Support Logistics Coordinators by updating job statuses, technician notes, scheduling information, and customer records.
• Process service requests received through customer and vendor portals.
• Verify labor hours, equipment information, purchase orders, and service documentation before final processing.
• Monitor data quality and identify discrepancies, missing information, or duplicate records.
• Communicate with dispatchers, technicians, billing personnel, and operations staff to obtain missing or corrected information.
• Maintain electronic filing systems and ensure all records comply with company standards.
• Assist with reporting, operational metrics, and administrative projects as assigned.

Qualifications

• Exceptional attention to detail and commitment to data accuracy.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities while meeting deadlines.
• Excellent written and verbal communication skills.
• Comfortable working independently while collaborating with multiple departments.
• Strong computer skills with the ability to learn new software quickly.
• Experience using CRM, dispatch, ERP, or work order management systems is preferred.
• Experience working within customer and vendor service portals is highly desirable.

Minimum Requirements

• A high school diploma or equivalent required; an associate degree preferred.
• Proficiency with Microsoft Office Suite, including Excel and Outlook.
• Excellent keyboarding and data entry skills with a high degree of accuracy.
• Ability to maintain confidentiality and handle sensitive business information.
• Experience in a commercial service, HVAC, refrigeration, construction, or facilities management environment is a plus.

What We Offer

• Competitive hourly pay based on experience and qualifications.
• Career advancement opportunities within a rapidly growing company.
• Comprehensive training and professional development programs.
• Health insurance with a generous company contribution.
• Dental, vision, and 401(k) retirement plan.
• Paid vacation and sick leave.
• Paid holidays.