Data Entry & Operations Support Specialist – Entry Level (Recent Graduate) Onsite

Position: Data Entry & Operations Support Specialist – Entry Level (Recent Graduate) | Location: San Antonio, TX | Duration: 12 Months | Employment Type: Contract on W2 (US Citizens, GC Holders, GC EAD, OPT, EAD, CPT)

Responsibilities

• Proactively review and upload billings to respective customer portals
• Point of Contact for Credit Card Processing
• Provide exceptional customer support, responding to account queries in a timely and professional manner
• Proactively escalate to internal support partners and Sr Management as appropriate
• Identify, and communicate process improvement opportunities to Manager as appropriate

Qualifications

• Required:
  • Knowledge of Government and commercial collections
  • Excellent communication skills (written and oral)
  • Superior customer service skills
  • Good Administrative skills
  • Strong attention to detail and goal oriented
  • Ability to prioritize and manage multiple responsibilities
  • Strong Microsoft Excel skills
  • Ability to work independently and in a team environment, multitask, set own priorities, adapt to a changing environment, and lead without authority
• Preferred:
  • Direct experience with SAP
  • Working knowledge of Microsoft Office
  • Experience working in a shared service center

Pay

$20.00/hr

Schedule

Monday–Friday, 8:00 a.m. to 4:00 p.m.; Monday–Thursday onsite, Friday remote