Data Entry & Operations Support Specialist – Entry Level (Recent Graduate)
Location: San Antonio, TX | Duration: 12 Months | Shift: 1st Shift (40 hrs/week) | Employment Type: Contract on W2 (US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)
Responsibilities
- Proactively review and upload billings to respective customer portals
- Point of Contact for Credit Card Processing
- Provide exceptional customer support, responding to account queries in a timely and professional manner
- Proactively escalate to internal support partners and Sr Management as appropriate
- Identify, and communicate process improvement opportunities to Manager as appropriate
Qualifications
Required: Knowledge of Government and commercial collections; Excellent communication skills (written and oral); Superior customer service skills; Good administrative skills; Strong attention to detail and goal oriented; Ability to prioritize and manage multiple responsibilities; Strong Microsoft Excel skills; Ability to work independently and in a team environment, multitask, set own priorities, adapt to a changing environment, and lead without authority.
Preferred: Direct experience with SAP; Working knowledge of Microsoft Office; Experience working in a shared service center.
Pay
$20.00/hr
Schedule
Monday–Friday, 8:00 a.m. to 4:00 p.m.; Monday–Thursday onsite, Friday remote