Data Entry Clerk III

About the role

The Vermont Passport Agency is seeking experienced Support Associates to provide customer service and administrative support.

Responsibilities

• Operate various equipment for high-speed scanning, mail out, and metering of mail.
• Prepare and mail envelopes with correct passport and corresponding supporting documents.
• Interface with passport applicants at Agency/Center Information and Will-Call counters:
• At the Information Station, ensure appointment is scheduled;
• Review passport application, photograph, identification and supporting documentation for completeness before adjudication;
• Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information.
• Prior to distributing to applicants, print and review passport books for accuracy and quality.
• Process refund/reimbursement requests.
• Generate a credit card payment from the applicant and distribute completed batches to the Cashier’s Office.
• Verify all completed transactions and run designated reports.
• Assist with Acceptance Agent training: prepare training materials, conduct “meet-and-greets,” set-up training sessions, conduct office tours, etc.
• Aid in maintaining and cataloging electronic records of passport acceptance facilities.
• Contact applicants to request necessary documents.
• Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application.
• Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.

Requirements

• Bachelor’s Degree
• Four years of general office experience
• Three years of experience utilizing a variety of office software, specifically Microsoft Office
• Ability to perform tasks while maintaining a high level of accuracy
• Ability to work in one place and traverse the office on a continuing basis
• Maintain constant awareness of all aspects of internal and external security
• Successfully complete the CGI Background Investigation to include: 50 State Criminal, Education and Employment checks; additionally, your ability to successfully complete a Credit and/or Driving Records check may be conducted if required by the contract for continued employment

Qualifications

• To Be Successful In This Role
• US citizenship and an ability to obtain an MRPT clearance is required
• Selected candidates must be able to frequently lift and carry up to 45 lbs.
• This position may require long hours of standing, so candidates will be expected to stand and walk around the worksite for the entirety of their shift.

Skills

• Excellent communication skills
• Experience in working with customers in a front facing capacity
• Ability to work as a team in a fast-paced environment

Benefits

• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.
• 401(k) Plan and Profit Participation for eligible professionals
• Additional benefits determined by your Service Contract Act: Paid Time Off (PTO), Paid Federal Holidays, Health & Welfare Benefits

Pay

Hourly Rate: $22.00/hour

Schedule

Hours may vary based on agency needs.