Data Control Clerk II

Responsibilities

• Provides timely responses to customer inquiries by telephone, email or website, or inbound/outbound service center, consistent with service and quality standards.
• Processes customer orders, bills and accounts, and applications for service, maintenance and termination.
• Troubleshoots and resolves customer complaints.
• Works within established procedures with a moderate degree of supervision.
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.

Requirements

• High School diploma and 1 year of relevant experience required
• Or equivalent combination of education and experience

Qualifications

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics).