Data Cloud(Data360) Consultant

About the role

A Data 360 Senior Consultant plays a hands-on delivery role, building and configuring the data architectures that unify customer data and power activation across the Salesforce ecosystem.

Responsibilities

• Configure, build, and test Data 360 components, including data streams, transforms, identity resolution rulesets, calculated insights, segments, and activations, against an approved solution design.
• Execute data mapping and ingestion plans, validating field-level mappings against the Customer 360 Data Model and catching discrepancies before they reach production.
• Build and troubleshoot batch and streaming transforms, resolving data quality issues and ingestion errors to keep environments clean and reliable.
• Configure activations to downstream systems such as Agentforce, Marketing Cloud, CRM objects, and Tableau to meet defined specifications.
• Support UAT, document configuration decisions, and provide go-live and hypercare support to keep implementations stable after launch.
• Bring technical questions, edge cases, and open items forward promptly, contributing informed observations from the build.
• Partner closely with the project team to keep builds aligned to specifications and timelines, communicating progress and blockers clearly.
• Deepen technical fluency across Data 360, Agentforce, Marketing Cloud Next and the broader Salesforce ecosystem, growing toward greater ownership over time.
• Provide hands-on guidance to junior consultants during build and testing.
• Lead requirements gathering sessions, author clear technical and functional documentation, and translate business needs into actionable work items and user stories.
• Apply a strong business analyst foundation to deeply understand client business objectives, identify process enhancements or optimization opportunities, and ensure solution architecture directly solves core business challenges.

Qualifications

• Minimum 2-4 years of professional experience with Salesforce, including hands-on Data 360 (Data Cloud) build experience across data streams, transforms, identity resolution, calculated insights, segmentation, and activation.
• Proficient in SQL for writing and troubleshooting transforms and calculated insights.
• Working knowledge of SOQL and the core Salesforce data model (Sales Cloud / Service Cloud objects).
• Experience executing data mapping against a defined target data model.
• Comfortable following documented technical specifications with strong attention to detail.
• Experience with Apex and/or JavaScript for custom logic, troubleshooting, and validating build feasibility is a plus.
• Exposure to Lightning Web Components for building Data 360-driven visualizations is a plus.
• Familiarity with Marketing Cloud or Tableau for activation and downstream reporting.
• Experience working directly with Data 360 APIs is a plus.
• Salesforce Data Cloud / Data 360 certification(s) required.
• Comfortable coordinating with other development streams (e.g., Sales Cloud, Service Cloud, Marketing Cloud) to keep Data 360 builds aligned with related work in flight.
• Proficient in authoring and presenting clear technical documentation.
• Ability to elicit information and communicate clearly with both technical and non-technical stakeholders.
• Strong written and oral communication skills.
• Experience working on multiple concurrent projects.
• Demonstrated ability to leverage AI tools to enhance productivity and streamline workflows.
• Excellent interpersonal and teamwork skills.
• Flexible to new situations and challenges.
• Bachelor's Degree or commensurate skills.

Pay

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets,