Data Center Technician (Smart Hands)

About The Role

We are seeking a Data Center Technician to maintain, operate, and secure the physical and network infrastructure of a data center, ensuring reliable and uninterrupted access to critical IT services.

Key Responsibilities

• Rack and install servers, switches, storage systems, and other data center hardware according to engineering specifications
• Support network operations, including user accounts, permissions, email, anti-virus, and anti-spam systems
• Maintain and update network topology diagrams and related infrastructure documentation
• Execute server backups, support data recovery operations, and verify backup integrity
• Support disaster recovery operations related to power outages, fires, and other incidents
• Implement and maintain physical and cybersecurity measures, including access controls and surveillance systems
• Maintain accurate system logs, equipment inventories, and procedural documentation
• Monitor and communicate system status, operational issues, and infrastructure concerns to IT staff and management
• Support 24/7 data center operations, including on-call, night, and weekend shifts as required

Qualifications

• A high school diploma or GED
• An associate degree in IT, networking, electronics, or a related field preferred
• Entry-level to experienced candidates with familiarity in server installation, networking, and data center operations
• Knowledge of operating systems, networking protocols, hardware deployment, and system administration
• Strong troubleshooting and problem-solving skills
• Effective communication and collaboration skills
• Ability to work in a controlled, secure, and highly operational environment
• Ability to follow technical procedures and maintain accurate documentation
• Ability to support scheduled or on-call shifts, including nights and weekends, as required

Preferred Qualifications

• CompTIA A+, CompTIA Server+
• BICSI Installer 1, OSHA 10, or equivalent certification
• Experience working in enterprise data centers, colocation facilities, or cloud infrastructure environments
• Experience with server hardware installation and data center infrastructure operations
• Familiarity with backup, data recovery, and disaster recovery procedures
• Experience supporting physical security and access control systems in data center environments