Data Center Technician (JoinOCI-Ns2)

About the role

This role requires an Oracle Data Center Engineer to support the growth path of the organization. The ideal candidate will be recognized as a 'technical expert' with a focus on core Data Center infrastructure. They will troubleshoot and solve all but the most complex infrastructure issues, make recommendations to resolve system errors and performance issues, and take corrective actions.

Responsibilities

• Understand the design and functionality of the Data Centers within your assigned Region
• Provide audits for power and mechanical capacity or upgrades
• Work with internal teams to trouble shoot problems and conduct Root Cause Analysis (RCA) and Corrective Action (CA) for design related problems
• Work with local colocation companies to understand and coordinate site utility requirements
• Provide after-hours support as needed
• Work with project teams/colocation partners to properly test and validate installation, operation, and performance of electrical/mechanical systems
• Support of Operations including failure mode and root cause analysis, maintenance and troubleshooting support, best practices, maintenance initiatives and operating procedure review
• Maintain all technical documentation regarding corporate data centers, this includes procedures for the operations
• Participate in operational reviews to collect and analyze technical data to identify and resolve existing reliability and availability concerns
• Provide Subject matter Expert resource to identify and resolve resiliency, reliability and availability risks globally
• Interface with internal data centre design teams, server hardware teams, environmental health and safety teams to promote standards that maintain consistency and reliability in services delivered
• Be recognized as the technical expert within the group as well as within other teams
• Be positive and always offer creative, out of the box solutions

Qualifications

• Active TS/SCI security clearance w/polygraph
• Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience
• 3-8 years of experience, primarily in Data Center infrastructure Operations support and server administration in a mid-sized environment (200 - 1000+ server systems)
• 3-8 years of incident management responding to electrical and mechanical failures with a focus on incident resolution and lessons learned
• Demonstrated expertise in two or more of these areas: Power Capacity allocation – high and low density racks, Incident management and resolution on outages, Systems administration (Linux and/or Windows Servers), Networking (DNS, TCP/IP)