Data Center Specialist (Starlink)

About the role

SpaceX is leveraging its experience in building rockets and spacecraft to deploy Starlink, the world's most advanced broadband internet system. We are looking for a detail-oriented and high-energy specialist to help deploy and resolve hardware troubles around the world.

Responsibilities

• Augment, deploy, troubleshoot, and repair hardware at Starlink PoP colocation sites worldwide
• Travel internationally and domestically to resolve hardware issues affecting Starlink user service and deploying new hardware to scale our worldwide network
• Diagnose failures within fiber optic circuits and execute repairs to bring system back to full operation
• Rack and stack router and server hardware on designated locations around the world
• Install servers and upgrade/replace parts of the servers following MOPs
• Investigate and resolve issues with onsite commercial network and routing hardware
• Improve existing, and create new, training documentation for continuous improvement of team skills
• Coordinate the shipment and logistics of equipment and parts to POP sites
• Executing spare parts strategy to ensure availability and minimize downtime
• Coordinate and perform data center site surveys for potential new POP sites
• Perform wireless validation surveys for VIP events and Global market access support

Basic Qualifications

• High school diploma or equivalency certificate
• 2+ years of experience troubleshooting hardware or IT equipment in the IT or telecom industry

Preferred Skills and Experience

• Strong knowledge of standard computer skills: MS Office, Visio, and web applications
• Meticulous attention to detail, standards, and documentation
• Ability to read, understand, and follow MOPs
• Experience working with fiber optics network: installation, test, troubleshooting, and repair; using fiber optic test equipment (OTDR, OLS, OPM, VFL)
• Experience constructing IT/network racks (UPS, PDUs, cable management, servers, network devices)
• Experience installing, activating, or troubleshooting CWDM and/or DWDM using standard fiber equipment and testers
• A methodical approach to fixing problems and the ability to research solutions independently
• Fluency in languages in addition to English
• Training on SpaceX specific tools and processes will be provided
• Eagerness to learn new technologies in a rapidly evolving work
• Excellent communication and collaboration skills to work in team environments

Additional Requirements

• Ability to distinguish between different colors and possess manual dexterity to complete fine motor tasks
• Ability to travel as required; travel will be approximately 75% of the time to US or international gateway sites
• General physical fitness and the ability to lift up to 50 lbs. is required for some tasks
• Ability to perform job duties that require standing, kneeling, crouching, twisting upper body, working in cramped positions in small openings and climbing hand over hand
• Ability to work at elevated heights
• Typically exposed to work in extreme outdoor environments – heat, cold, rain
• Work performed in an environment requiring exposure to fumes, odors, and noise

Pay

• Level 1: $34.00 - $40.00/hour
• Level 2: $38.00 - $45.00/hour
• Level 3: $42.00 - $51.00/hour

Your actual level and base salary will be determined on a case-by-case basis and may vary based on job-related knowledge and skills, education, and experience. Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.

Benefits

• Comprehensive medical, vision, and dental coverage
• Access to a 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• Various other discounts and perks
• 3 weeks of paid vacation accrual
• 10 or more paid holidays per year
• Paid sick time in compliance with state and federal law (for employees in Washington State)
• Company shuttles from select Seattle locations to the SpaceX Redmond office Monday to Friday