Data Center Specialist (Starlink)

Responsibilities

• Augment, deploy, troubleshoot, and repair hardware at Starlink PoP colocation sites worldwide.
• Travel internationally and domestically to resolve hardware issues affecting Starlink user service and deploying new hardware to scale our worldwide network.
• Diagnose failures within fiber optic circuits and execute repairs to bring system back to full operation.
• Rack and stack router and server hardware on designated locations around the world.
• Install servers and upgrade/replace parts of the servers following MOPs.
• Investigate and resolve issues with onsite commercial network and routing hardware.
• Improve existing, and create new, training documentation for continuous improvement of team skills.
• Cook up and perform data center site surveys for potential new POP sites.
• Perform wireless validation surveys for VIP events and Global market access support.

BASIC QUALIFICATIONS

• A high school diploma or equivalency certificate.
• 2+ years of experience troubleshooting hardware or IT equipment in the IT or telecom industry.

PREFERRED SKILLS AND EXPERIENCE

• Strong knowledge of standard computer skills: MS Office, Visio, and web applications.
• Meticulous attention to detail, standards, and documentation.
• Ability to read, understand, and follow MOPs.
• Experience working with fiber optics network: installation, test, troubleshooting, and repair; using fiber optic test equipment (OTDR, OLS, OPM, VFL).
• Experience constructing IT/network racks (UPS, PDUs, cable management, servers, network devices).
• Experience installing, activating, or troubleshooting CWDM and/or DWDM using standard fiber equipment and testers.
• A methodical approach to fixing problems and the ability to research solutions independently.
• Fluency in languages in addition to English.

ADDITIONAL REQUIREMENTS

• Ability to distinguish between different colors and possess manual dexterity to complete fine motor tasks.
• Ability to travel as required; travel will be approximately 75% of the time to US or international gateway sites.
• General physical fitness and the ability to lift up to 50 lbs. is required for some tasks.
• Ability to work at elevated heights.
• Typically exposed to work in extreme outdoor environments – heat, cold, rain.
• Work performed in an environment requiring exposure to fumes, odors, and noise.