Data Center Operations Technician II (Night) (VA1)

About CoreSite

CoreSite is a leading colocation data center company providing the space, power, cooling and connectivity that businesses rely on to operate and grow. Our data centers bring dozens of organizations together under one roof, supporting the technology and services that keep our world connected. Our people are at the heart of everything we do, bringing the expertise, ideas and commitment that power our business and help our customers succeed. With a culture built on collaboration, ownership, and operational excellence, CoreSite is a place to make an impact.

About the role

The Data Center Technician II assists in the operational integrity, security, and regulatory compliance of the data center. The technician will acquire job skills and learn company policies and procedures to complete routine operations tasks and assignments. As a Tier 2 technician, you will be responsible for day‑to‑day operations including security functions, telecommunications standards and installations, customer build‑outs, general site response and triage, and customer interaction.

Responsibilities

• Manage building service requests through resolution.
• Perform and complete work orders and customer service tickets in a timely manner.
• Trouble Ticket Management.
• Remote Hands Management.
• Work Order Completion Process.
• Mine cables without disrupting services to any other existing data cabling on facility ladder rack or fiber trough.
• Infrastructure projects (Internal/Customer).
• Cage and Cabinet Build‑Outs.
• Overhead Installations.
• Rack and Stack.
• Navigate and utilize a CMMS system.
• Use developed procedures to solve problems.
• Assist in asset and consumable inventory management.
• Track and properly label all equipment per established procedures.
• Ensure processes meet Service Level Agreements (SLA) and upload data to internal systems accordingly.
• Monitor and respond to abnormal conditions in facilities systems (Mechanical, Electrical, Building Monitoring, Security, and Control systems).
• Follow direction of senior data center technicians for day‑to‑day activities.
• Provide physical security within the CoreSite premises.
• Incident escalation and report writing.
• Provide day‑to‑day exceptional customer service and support.
• Maintain and complete regular facility and security tours, documenting and responding to issues.
• Notify customers, management and facility teams of security system alarms and breaches.
• Manage loading dock shipping and receiving.
• Assist with managing systems to avoid unplanned customer‑impacting outages.
• Adhere to and promote CoreSite’s Principles of Operational Excellence, culture, and 8 Guiding Principles.

Knowledge, Skills & Abilities

• Basic knowledge of fundamentals and best practices of cabling media types.
• Basic understanding of 568A and 568B color codes and applications.
• Familiarity with CCTV and access/control security systems.
• Effective communication with customers and internal staff.
• Strong troubleshooting and problem‑solving skills.
• Ability to learn quickly and address issues in a mission‑critical 24 × 7 environment.
• Ability to write concise and accurate reports.
• Capability to work independently while contributing to a team.
• Schedule flexibility for non‑standard business hours.
• Strong work ethic and accountability.
• Compliance with CoreSite professional standards and escalation procedures.
• Process‑driven, rigorous team environment orientation.
• Logical analysis and problem‑solving ability.
• Effective multi‑tasking across multiple projects.
• Proficiency with hand and machine tools (hammer, drill, saw, etc.).
• Proficiency with electrical tools such as a multimeter or infrared camera.
• Familiarity with computer systems and software (MS Word, Excel, Outlook).

Education & Experience

• High School Diploma or higher.
• 2+ years of experience in facilities or telecom industry.
• Experience as an installer in a mission‑critical facility is a plus.
• Ability to pass an extensive background check, including criminal history, personal references, employment and education verifications, DMV and credit check.