Data Center Operations Technician II (Night) (SV9)

About the role

As a Data Center Technician II on the Night Shift (11:00 PM – 7:30 AM), you will assist in maintaining the operational integrity, security, and regulatory compliance of the data center. This role involves acquiring job skills and learning company policies to complete routine operations tasks, ensuring data center problems are identified and repaired quickly, and that contractors deliver quality services while meeting internal customer demands.

A Tier 2 technician is responsible for day-to-day operations, including security functions, telecommunications standards and installations, customer build-outs, general site response and triage, and customer interaction. You will gain working knowledge of data center mechanical, electrical, telecom, and security equipment.

Responsibilities

• Manage building service requests through resolution.
• Perform and complete work orders and customer service tickets in a timely manner.
• Trouble Ticket Management and Remote Hands Management.
• Work Order Completion Process.
• Mine cables without disrupting services to existing data cabling on facility ladder rack or fiber trough.
• Infrastructure projects (Internal/Customer), including:
  • Cage and Cabinet Build-Outs
  • Overhead Installations
  • Rack and Stack
• Navigate and utilize a CMMS system.
• Use developed procedures to solve problems.
• Assist in asset and consumable inventory management.
• Track and properly label all equipment per established procedures.
• Ensure processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and upload data to internal systems.
• Monitor and respond to abnormal conditions in facilities systems, including:
  • Mechanical
  • Electrical
  • Building Monitoring
  • Security
  • Control systems
• Follow direction of data center technicians regarding day-to-day activities.
• Provide physical security within the CoreSite premises.
• Incident escalation and report writing.
• Provide exceptional day-to-day customer service and support.
• Maintain and complete regular facility and security tours, documenting and responding to found issues.
• Notify customers, management, and facility teams of security system alarms and breaches.
• Manage the loading dock shipping and receiving.
• Assist with managing systems to avoid unplanned customer-impacting outages.
• Adhere to and promote CoreSite’s Principles of Operational Excellence, culture, and core values.

Requirements

• High School Diploma or greater.
• 2+ years of experience in either the facilities or telecom industry.
• Experience as an installer in a mission-critical facility is a plus.
• Ability to pass an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks.

Skills & Abilities

• Basic knowledge of fundamentals and best practices of cabling media types.
• Basic understanding of 568A and 568B color codes and applications.
• Familiarity with CCTV and access control security systems.
• Effective communication with customers and internal staff.
• Good troubleshooting and problem-solving skills.
• Ability to learn quickly and address issues in a Mission Critical 24x7 environment.
• Able to write concise and accurate reports.
• Ability to work independently but as part of a team.
• Schedule flexibility with ability to work non-standard business hours.
• Strong work ethic and accountability.
• Ability to follow escalation procedures for critical or emergency situations.
• Ability to operate in and promote a rigorous process-driven team environment.
• Logical analysis and problem-solving skills.
• Ability to effectively multi-task multiple projects.
• Operate hand and machine tools (hammer, drill, saw, etc.).
• Operate electrical tools such as a multi-meter or infrared camera.
• Familiarity with computer systems and software programs (e.g., MS Word, Excel, MS Outlook).
• On-the-job understanding of mechanical, electrical, fire life safety, and security systems in a data center, including:
  • Electrical distribution and layout
  • Transformers, PLCs, generators, switchgear
  • UPS systems, STS’, ATS’, PDUs
  • Chilled water systems, CRAC/CRAH
  • Pre-action sprinkler systems
  • Security hardware, CCTV, monitoring, and CMMS systems

Physical Demands

• Ability to stand 1/3 – 2/3 of the time.
• Ability to walk 1/3 – 2/3 of the time.
• Ability to sit 1/3 – 2/3 of the time.
• Ability to climb and balance 1/3 – 2/3 of the time.
• Ability to stoop, kneel, crouch, and crawl 1/3 – 2/3 of the time.
• Ability to reach with hands and arms 1/3 – 2/3 of the time.
• Ability to smell, talk, and hear.
• Ability to use hands to type, handle, and feel.
• Ability to see at close and distance ranges and distinguish color.
• Comfortable working in a high-stress, fast-paced environment with shifting priorities.
• Willingness to work outside normal business hours, including weekends, late nights, holidays, and on-call support.
• Ability to lift up to 50 pounds 1/3 of the time.

Pay

Compensation for this role includes a base salary between $33.00/hr and $37.00/hr. This role is also eligible for an annual bonus and equity, based on individual and company performance.

Benefits

• First-day medical insurance through Cigna with generous premium cost coverage.
• Dental insurance through Delta Dental.
• Vision insurance through VSP.
• Telemedicine through MDLive for Cigna.
• Healthcare and dependent care flexible spending account (FSA) plans.
• Health savings account (HSA) plans for employees participating in the High-Deductible Health Plan.
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company.
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance.
• First-day eligibility for 401(k) savings plan through Fidelity, including a 5% company match.
• Discretionary annual bonus and equity incentive plan.
• Employee stock purchase plan (ESPP) with a 15% discount.
• 16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave.
• Free parking or a company contribution toward a public transit pass.

Additional Perks

• Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family.
• Wellness Incentive Program: Earn up to $450 per year in cash incentives by participating in wellbeing activities.
• Technology Stipend: $100 monthly stipend.
• Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year.
• Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants.
• Financial Management: Access to financial coaching, digital tools, and services to manage and pay student loan debt quicker.
• Pet Insurance: Keep your furry friends healthy and happy.
• Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption, and surrogacy.
• Employee Assistance Program: 24x7 service to support family, work, money, health, legal, and life challenges.
• Counseling and Caregiving Programs: Access to mental health services, licensed counselors, and caregiving tools, including membership for finding care.
• Referral Bonus: Receive a $3,000 cash bonus if a referred candidate is hired and meets eligibility requirements.
• Discounts: Discounts, cashback offers, and perks on thousands of brands.
• LinkedIn Learning Membership: Access LinkedIn’s online library of courses and videos to support your development.