Data Center Operations Systems Engineer (Kansas City, MO)

About the role

Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. If you're passionate about building the world's best AI cloud, join us.

Responsibilities

• Ensure new server, storage and network infrastructure is properly racked, labeled, cabled, and configured.
• Troubleshoot hardware and software issues in some of the world’s most advanced GPU and Networking systems.
• Document and update data center layout and network topology in DCIM software.
• Work with supply chain & manufacturing teams to ensure timely deployment of systems and project plans for large-scale deployments.
• Manage a parts depot inventory and track equipment through the delivery-store-stage-deploy-handoff process in each of our data centers.
• Partner with HW Support teams to ensure data center hardware incidents with higher level troubleshooting challenges are resolved, reported on and solutions are disseminated to the large operations organization.
• Work with RMA team to ensure faulty parts are returned and replacements are ordered.
• Follow installation standards and documentation for placement, labeling, and cabling to drive consistency and discoverability across all data centers.

Requirements

• Strong past experiences with critical infrastructure systems supporting data centers, such as power distribution, air flow management, environmental monitoring, capacity planning, DCIM software, structured cabling, and cable management.
• Familiarity with carrier DIA circuit test and turn ups, fiber testing and troubleshooting.
• Solid understanding of single and three phase power theories, PDU balancing, and its importance.
• Solid understanding of server hardware and boot process.
• Ability to structure, collaborate, and iteratively improve on complex maintenance MOPs.
• Working with product management, support, and other teams to align operational capabilities with company goals.
• Supporting cross-functional projects where infrastructure plays a critical role.
• Action-oriented and willing to train junior staff on best practices.
• Willing to travel for bring up of new data center locations as needed.

Qualifications

• Have 2+ years experience with critical infrastructure systems supporting data centers, such as power distribution, air flow management, environmental monitoring, capacity planning, DCIM software, structured cabling, and cable management.
• Experience with/or knowledge of network topology and configurations and 400gb Infiniband architectures.
• Experience with/or knowledge of DDP or SCM cluster storage systems.
• Have 3+ years working with and reporting from a ticketing systems like JIRA and Zendesk.
• Advanced experience with Linux administration.
• Experience with High Performance Compute GPU systems (air or water cooled) - especially Nvidia NVL72.

Skills

• Strong problem-solving skills.
• Excellent attention to detail.
• Ability to work independently and as part of a team.
• Strong communication and collaboration skills.

Benefits

• Compensation Range: $89K - $145K
• Health, dental, and vision coverage for you and your dependents.
• Wellness and commuter stipends for select roles.
• 401k Plan with 2% company match (USA employees).
• Flexible paid time off plan that we all actually use.

Pay

This is a salaried non-exempt role, eligible for overtime. The annual salary range for this position has been set based on market data and other factors. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.

Schedule

One person, one GPU. Presence in our Kansas City, MO Data Center 5 days per week, 7/24 shift coverage.

Equal Opportunity Employer

Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.