Data Center Operations Engineer
Samsung SDS America · Austin, TX · 5 days ago
On-siteInformation TechnologyFull-time
Key Responsibilities
- Power & Cooling
- Install, configure, and monitor PDUs (Power Distribution Units) throughout the environment
- Verify rack-level power limits and ensure racks stay within maximum power thresholds
- Install, configure, and monitor temperature and environmental sensor
- Install power whips and perform proper grounding procedures
- DCIM, Monitoring & Security Systems
- Manage and maintain the Schneider Electric DCIM platform, including asset tracking, capacity planning, and power/cooling documentation
- Build, maintain, and administer internal infrastructure monitoring systems, including supporting virtual machines (VMs)
- Install and maintain CCTV security systems and video storage platforms (e.g., Wisenet), including managing security footage retention
- Support ongoing camera and wireless sensor layout redesigns to improve coverage and reduce system complexity
- Rack, Cabling & Equipment Installation
- Perform rack and stack installations of servers, network equipment, and compute/storage hardware
- Run, terminate, and troubleshoot copper and fiber network cabling
- Install new network switches and equipment for ongoing and upcoming projects
- Remove decommissioned network and compute equipment from racks as needed
- Partner with network engineers to design physical port maps and cabling layouts for new deployments
- Capacity Planning & Layout Design
- Help design and plan equipment layout, rack space allocation, and environment capacity
- Maintain an organized, neat, and audit-ready data center environment
- Support planning for future data center moves, including equipment cleanup and cable management ("crufting")
- Vendor & Cross-Team Coordination
- Escort and supervise third-party vendors and contractors on-site, ensuring compliance with security and safety protocols
- Cookordination and planning equipment refresh projects with vendors, including removal of old equipment and installation of new servers/chassis
- Coordinate with network engineering teams on equipment replacements and upgrades (e.g., router/switch refreshes)
- Support maintenance activities outside normal business hours as needed, in coordination with the network team
- Hardware Support & Troubleshooting
- Perform Level 1 (L1) troubleshooting and break/fix support on server hardware, including Dell, HPE, and Cisco servers and chassis
- Assist with new storage and compute deployments, including cabling and physical install support
- Support emulation environment design, including power and networking coordination for emulation deployments
- 5+ years of hands-on experience working in a data center environment
- Proven experience with rack and stack server installations
- Solid working knowledge of copper (Cat5e/Cat6) and fiber optic cabling installation and troubleshooting
- Experience with inventory tracking and asset management processes
- Experience escorting and managing vendors/contractors on-site, including coordinating multi-phase refresh projects
- Demonstrated experience performing L1 troubleshooting and break/fix on server hardware (Dell, HPE, and/or Cisco preferred)
- General knowledge of networking concepts (switches, routers, patch panels, IP basics) and experience supporting physical port mapping with network teams
- Preferred: Hands-on experience using Schneider Electric DCIM software (e.g., EcoStruxure IT / StruxureWare)
- Experience monitoring and managing power (PDUs) and cooling/environmental sensor systems
- Experience installing power whips and performing proper grounding
- Ability to lift up to 50 lbs and work in a physically active environment (bending, kneeling, climbing ladders, etc.)
- Willingness to work flexible hours, including on-call or after-hours maintenance windows as needed