Data Center Operations Engineer

Location: Memphis, Tennessee (Onsite)

About the role

We are seeking a Data Center Operations Engineer to provide operational support in a dynamic environment. This role involves hardware repair, system maintenance, and coordination with various teams to ensure the operational readiness of the data center. The position requires a flexible schedule, including the ability to support after-hours and weekend work as needed.

Responsibilities

• Provide day-to-day data center operational support.
• Escort and coordinate with dispatched field engineers.
• Manage parts shipping, receiving, and inventory.
• Maintain and update environment documentation such as serial numbers, elevations, and runbooks.
• Coordinate with colocation teams for power, cooling, and facility maintenance activities.
• Execute customer-directed system and version updates.
• Proactively monitor servers and notify customers of issues.
• Open and manage service requests; triage and coordinate break/fix activities.
• Perform troubleshooting, log collection, and follow vendor-recommended resolutions.
• Support firmware upgrades and hardware break/fix activities, including parts replacement and hardware deployment.
• Perform OS installation, GPU configuration, and system testing to ensure operational readiness.
• Handle urgent issues as they arise, serving as an escalation and coordination point.
• Manage and track tickets.

Requirements

• Experience with hardware repair and replacing parts inside servers.
• Basic network experience.
• Experience reading Linux logs.
• Linux command-line interface (CLI) experience.
• Strong customer communication skills, both verbal and written.
• Ability to work effectively within an onsite team.
• Must be able to lift 65 pounds and work on a ladder.
• Must be a US Citizen or Green Card holder.

Preferred Qualifications

• Prior Field Service Engineer (FSE) experience is a plus.
• RoCE network experience.
• Nvidia GPU/NIC experience.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.