Data Center Operations Engineer

Key Responsibilities

• Provide hands-on operational support for all data center projects, deployments, and repair activities.
• Participate in an on-call rotation and provide on-site or remote support during maintenance windows and incidents.
• Troubleshoot and resolve operational issues related to Linux servers, GPU platforms, networking, and storage infrastructure.
• Support customer and internal deployments, ensuring timely and successful bring-up of GPU servers and clusters.
• Perform InfiniBand fabric bring-up, switch configuration, subnet management, and troubleshooting.
• Conduct daily health checks of Linux systems and infrastructure components, proactively identifying and mitigating risks.
• Install, configure, test, and maintain server hardware (rack and stack, labeling, HDDs, memory, CPUs, RAID batteries, NICs, etc.).
• Install, configure, and troubleshoot networking equipment including routers, switches, and terminal servers for out-of-band management.
• Review and validate equipment deployments against approved design documentation and standards.
• Collaborate with global teams across time zones to support operational initiatives and continuous improvement efforts.
• Contribute to process improvement initiatives and ensure adherence to documented policies, processes, and procedures.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
• Strong hands-on experience in Linux environments, including system administration, troubleshooting, and performance validation.
• Proficiency with Linux command-line tools and shell scripting (Bash or equivalent).
• Hands-on experience setting up and validating GPU servers in clustered environments.
• Experience with end-to-end GPU testing in InfiniBand-based clusters.
• Working knowledge of InfiniBand networking, including switch configuration and subnet management.
• Solid understanding of networking fundamentals, including the OSI model and TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP).
• Experience installing, configuring, and troubleshooting routers, switches, and terminal servers.
• Familiarity with fiber and copper cabling, including IP and SAN deployments.
• Experience managing incident tickets, maintaining acceptable ticket loads, and meeting SLAs.
• Strong organizational skills with meticulous attention to detail in data center environments.
• Able to follow and enforce documented escalation procedures and operational policies.
• Strong verbal and written communication skills, with the ability to collaborate effectively with cross-functional and global teams.

Preferred Qualifications

• Experience supporting HPC, AI, or large-scale GPU environments.
• Exposure to data center monitoring.
• Experience documenting operational processes and maintaining technical runbooks.
• Familiarity with large-scale data center buildouts or refresh programs.