Data Center Operations Site Director (SIGN-IN BONUS)

About the role

The Site Director is a department head who either leads a group of managers in a particular area of the organization or leads specific initiatives, driving strategic achievement for the entire organization. They guide managers on meeting goals and objectives, evaluate and develop strategies for departmental/organization success, and ensure all electrical, mechanical, and fire/life safety equipment operates at peak efficiency.

Responsibilities

• Empower a culture of safety, security, compliance, and transparency in all data center activities
• Lead and manage a team of high-performing managers and individual contributors at a data center site and their ongoing talent development
• Evaluate and develop strategies for departmental/organization success
• Ensure all electrical, mechanical, and fire/life safety equipment operates at peak efficiency
• Manage and oversee data center site services, resources, and deployment across the data center for the client
• Collaborate and coordinate with multiple internal business groups to ensure the successful delivery of service levels
• Analyze production operations and initiate corrective actions to ensure operational stability
• Initiate and establish quality standards for the Data Center teams and manage those initiatives through to completion
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems
• Complete planned and ad-hoc preventive maintenance work assignments requiring the skill and direction of several engineering, mechanical, and maintenance trades
• Conduct periodic inspections of building systems, i.e., HVAC, electrical distribution, maintain mechanical equipment rooms to ensure clean and safe conditions
• Rapidly respond, investigate, and manage indoor emergency situations and air quality complaints
• Have a complete working knowledge on creating, closing, and tracking "work requests" (WR)
• Initiate or respond to work orders, follow-up and verify completion of work
• Maintain and oversee the workload across all shifts and resources, ensuring a balanced approach to work activity, tasks, and the accomplishment of results and outcomes
• Perform, or oversee and manage the periodic audits of maintenance MOPs, equipment SOPs, and Emergency Operator Procedures (EOPs) to ensure quality, accuracy, and conformance with company standards and industry best practices
• Coordinate major activities among sites and track major outstanding issues to resolution
• Provide input for and drive the development of client improvement solutions to include accurate descriptions, savings potential, and cost estimates
• Develop operating standards, processes, and procedures, rules, and regulations
• Review drawings and perform site surveys to identify mechanical, electrical, and control systems and facility operational characteristics
• Manage relationships with customer, property management, and internal teams and external stakeholders, where applicable and required

Requirements

• Bachelor's degree with general 5 years experience within scope of department initiative oversight
• A minimum of 5+ years of directly related experience in the operation, installation, and maintenance of data center critical equipment, building systems with in-depth technical understanding and knowledge of all HVAC, electrical, plumbing, fire/life safety, and control systems
• Knowledge of the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDU/PMM units, Chillers, Air handling units and CRAC units
• Good observation skills and problem-solving ability

Qualifications

• Physical requirements: Ability to lift and carry heavy equipment, up to 40lbs; ability to climb ladders and multiple flights of stairs to access elevated equipment; ability to stand for long periods of time in various work environments; ability to bend, stoop, kneel, and reach for equipment related tasks; basic physical fitness to respond quickly to emergency situations and navigate areas quickly; good hand-eye coordination and dexterity for working with small components and connectors; clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses; ability to differentiate between color-coded warning signs, labels, and cables; ability to work in environments with a wide variety temperature inside a facility; ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow; capability to work in environments with elevated noise levels while wearing hearing protection

Skills

• Advanced analytical and quantitative skills
• Excellent verbal and written communications skills to effectively respond to sensitive and complex issues
• The ability to create effective presentations and communicate with both internal and external customers
• A demonstrated commitment to customer service for both coworkers and customers
• Experience developing operating and maintenance standards and project tracking/management documents
• Knowledge of applicable laws and ordinances in performing data, communications, and MEP projects
• The skill to provide oversight to team members for guidance and coaching
• Experience working well under pressure with a proactive approach
• Excellent attention to detail, strong organizational skills, and a willingness to accept new ideas and procedures
• Experience using Microsoft office tools like Excel, PowerPoint, Word, and Teams to create presentations, reports, and communicate
• Direct operations, technical and engineering personnel to ensure established processes and procedures are followed
• Perform, or oversee and manage the periodic audits of maintenance MOPs, equipment SOPs, and Emergency Operator Procedures (EOPs) to ensure quality, accuracy, and conformance with company standards and industry best practice
• Perform periodic audits of site Change Management activity, to ensure accuracy of information and quality of supporting documentation
• Collect and report operating metrics for sites to track and monitor site performance and efficiency
• Coordinate major activities among sites and track major outstanding issues to resolution
• Provide input for and drive the development of client improvement solutions to include accurate descriptions, savings potential, and cost estimates
• Develop operating standards, processes, and procedures, rules, and regulations
• Review drawings and perform site surveys to identify mechanical, electrical, and control systems and facility operational characteristics
• Manage relationships with customer, property management, and internal teams and external stakeholders, where applicable and required

Benefits

This Site Director role offers a competitive compensation package including a salary range of $185,000 - $200,000 per year, along with a comprehensive benefits package that includes:

• Time to Recharge: 8 company-paid holidays, 2 floating holidays, and PTO
• Comprehensive Benefits Package: Medical, Dental, and Vision coverage starting on Day 1
• Pace of Mind: Employee Assistance Program available to all employees
• Financial Administration: Employer-supported 401(k) with immediate 100% vesting, plus a 3% employer match and a 50% match on the next 2%
• Wellness Support: HSA, mental health resources, and gym discounts
• Extra Protection & Perks: Legal services, home & auto insurance, pet insurance, and ID theft protection

Pay

$185,000 - $200,000 per year

Schedule

ONSITE position, not a remote opportunity