Data Center Manager, DCO

About the role

Manage a team that maintains cloud infrastructure for global data center operations. As a Data Center Manager, you will solve complex technical challenges and drive operational excellence across our global data center network. You will manage high-performing technical teams that operate critical infrastructure, develop and optimize processes to improve operational metrics, and drive performance to meet Amazon's rapid data center growth demands. Build strong relationships with internal teams and external vendors, and implement innovative solutions to complex infrastructure challenges.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

Responsibilities

• Managing and developing teams of engineers, providing both technical and leadership expertise and ensuring the highest levels of performance
• Maintaining existing data centers
• Helping build and bring online new data centers
• Constantly improving all processes and procedures
• Assisting and managing relationships with external vendors and contractors
• Liaising with internal teams and management groups
• Ensuring adherence to and exceeding local health and safety standards in all data centers
• Creating and maintaining metrics on all aspects of data centers and utilizing those metrics to drive positive changes
• Assisting in implementing service methodologies including incident management, problem management, change management, and capacity management

This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs

Qualifications

Basic Qualifications

• 4+ years of technical team management experience
• 4+ years of experience in a data center technology role and/or 4+ years of knowledge with networking or computer hardware

Preferred Qualifications

• 2+ years of data center experience
• Experience conducting behavioral interviews and hiring
• Experience in technical writing in a relevant field
• Experience contributing to the definition and implementation of automation opportunities within an operations environment
• Ability to work on a flexible schedule including days, nights, and/or weekends

Pay

USA, NC, HAMLET - $107,700.00 - $188,500.00 USD annually

Benefits

• Sign-on payments and restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance with option for supplemental life plans
• Employee Assistance Program (EAP) and mental health support
• Medical advice line
• Flexible Spending Accounts
• Adoption and surrogacy reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Learn more about our benefits at https://amazon.jobs/en/benefits.