Data Center Manager, DCO

AWS is looking for technology managers with experience in people management, strong technical understanding, and the drive to take AWS Data Center Operations to the next level. The successful candidate will devise strategies, mentor teams, sponsor projects, and propose technical solutions while leading teams in hardware and network diagnostics, physical repair, and on-call rotations.

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. This role supports data centers in various operational stages, including facilities under development, which may require travel to established locations for training until the assigned site becomes fully operational.

You’ll collaborate with a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers to maintain the highest standards for safety, security, and capacity at the lowest possible cost. The culture is inclusive, empowering bold ideas and ownership of projects from start to finish.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of diverse teams of data center professionals across multiple locations.
• Develop career paths for employees and update internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient day-to-day data center operations, including queue management, 24/7 shift arrangements, and hardware logistics.
• Act as a subject matter expert across all aspects of data center operations.
• Ensure all operational KPIs and metrics are measured and met.
• Drive process improvement, technology innovation, and automation within the team.
• Manage large-scale events (outages) and act as the call leader.
• Improve workflows and throughput for data center operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and SLAs.
• Maintain the on-call schedule, coordinating absences and vacations.
• Continuously improve the quality and quantity of services to enhance customer experience.

Requirements

• Ability to travel to or commute between data center locations as needed, including temporary assignments at alternative sites during training or until the assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of the assigned facility.
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required.

Qualifications

Basic Qualifications

• 4+ years of Information Technology (IT) experience, or a Bachelor's degree in computer science, engineering, mathematics, or an equivalent field.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities, mission-critical plants, or production facilities.

Preferred Qualifications

• 2+ years of computer hardware experience, including troubleshooting and repairing.
• Experience in technical writing in a relevant field.
• Certification in an applicable field such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or A+ or CND (Certified Network Defender) or Network+ or Security+.
• Experience with system management tools and client/server environments.

Pay

USA, GA, Covington - $78,400.00 - $137,300.00 USD annually.

Benefits

• Sign-on payments and restricted stock units (RSUs).
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and optional supplemental life plans).
• Employee Assistance Program (EAP) and mental health support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.