Data Center Manager - Data Center Support

About the role

We are looking for an experienced leader with strong people management skills, business acumen, and well-rounded IT technical abilities to lead the teams responsible for building and supporting our cloud data centers in Red Oak, TX. This role involves managing the physical site in Red Oak, TX and requires experience in managing a multi-disciplinary cloud data center space with strong people skills and the ability to influence groups outside your direct responsibility and colocation partners.

Responsibilities

• Management and support of 15-20 Data Center Technicians
• Data Center day-to-day support operations in a 7/24 mission-critical environment
• Installation, Field Change Orders, and hardware break/fix activity
• Ensuring timely delivery of services/tasks to meet milestones and customer KPIs
• Interacting across functional areas and teams (Engineering, Build, Site Selection, Business Operations, etc.)
• Reacting to and managing incidents, driving resolution, and after-action analysis
• Capacity expansion at all scales (rack additions, block additions, white space growth, new sites, etc.)
• Driving local recruitment for future hires
• Creating an environment of continuous improvement
• Collaborating with architects, engineers, product management, and other stakeholders
• Delivering expansion projects on time with high quality

Requirements

• Strong leadership, direction, and operational experience
• Strong knowledge of computer hardware (Server, Storage, and Networking devices)
• Ability to drive and manage escalations to rapid resolution and closure
• Experience working with distributed teams across the country
• Proven ability to grow a team by recruiting and hiring top talent

Pay

Hiring range in USD from: $102,300 - $209,500 per year. May be eligible for bonus and equity.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short-term and long-term disability insurance
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off:
  • Flexible Vacation for salaried employees
  • Accrued Vacation for other eligible employees (13 days annually for the first three years, 18 days annually thereafter; prorated for part-time employees working 20-34 hours per week)
• 11 paid holidays
• Paid sick leave: 72 hours upon date of hire, refreshes each calendar year, with a maximum carry-over cap of 112 hours
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal services
• Voluntary benefits including auto, homeowner, and pet insurance