Data Center Manager - Data Center Support

About the role

We are looking for an experienced leader with strong people management skills, business acumen and well-rounded IT technical abilities to lead the teams responsible for building and supporting our cloud data centers in Red Oak, TX.

Responsibilities

• Provide strong leadership, direction and operational experience
• Drive and manage escalations to rapid resolution and closure
• Work with distributed teams across the country
• Grow the team by recruiting and hiring top talent
• Deliver expansion projects on time with high quality
• Collaborate and work effectively with best-in-class architects, engineers, product management, etc.

Qualifications

• Strong knowledge of computer hardware (Server, Storage and Networking devices)
• Experience managing a multi-disciplined Cloud Data Center space
• People skills, ability to influence groups outside direct responsibility and colocation partners
• Management and support of 15-20 Data Center Technicians
• Data Center day-to-day support operations in 7/24 mission-critical environment
• Installation, Field Change Orders and Hardware break/fix activity
• Ensuring timely delivery of services/tasks to meet milestones and customer KPI's
• Interacting across functional areas and teams (Engineering, Build, Site Selection, Business Operations, etc.)
• Reacting to and managing incidents, driving resolution and after-action analysis
• Capacity expansion at all scales (rack additions, block additions, white space growth, new sites, etc.)
• Creating an environment of continuous improvement

Benefits

• Medical, dental, and vision insurance
• Short-term and long-term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Flexible spending accounts
• Pre-tax commuter and parking benefits
• 401(k) savings and investment plan with company match
• Paid time off: Flexible Vacation, Paid sick leave, 11 paid holidays
• Employee Stock Purchase Plan
• Voluntary benefits including auto, homeowner and pet insurance

Pay

Hiring Range in USD: $102,300 - $209,500 per year. May be eligible for bonus and equity.

Schedule

Not specified.