Data Center H&F Support

Location: Westmont, IL 60559 (Onsite from day one)
Duration: 6+ months
Type: W2 contract

Responsibilities

• Provide 24/7 operational support for overall infrastructure and datacenter operations, including servers, storage, networking, racks, and related equipment.
• Perform 100% hands-on datacenter activities: server and rack management, fiber and copper cabling, hardware installation, decommissioning, break/fix, and related physical infrastructure tasks.
• Rack, stack, cable, install, decommission, and repair datacenter hardware such as servers, storage systems, backup equipment, routers, switches, firewalls, and other infrastructure devices.
• Manage capacity planning for rack space, power, cooling, DC modular containment, and the monitoring tools and services required to support datacenter operations.
• Handle incidents and service requests while adhering to contractual Service Level Agreements (SLAs).
• Coordinate with datacenter vendors for new installations, maintenance activities, and break/fix requirements.
• Support project teams with new hardware installations, deployments, and equipment decommissioning.
• Perform and coordinate datacenter monitoring and maintenance activities.
• Analyze production operations and initiate corrective actions to maintain operational stability and ensure efficient workflows.

Requirements

• 3–7 years of experience managing datacenter operations within large and complex customer environments.
• Strong understanding and adherence to operational processes and procedures.
• Hands-on knowledge of Microsoft Office (Word, Excel, PowerPoint, Visio, and related tools).
• Knowledge of operational tools and processes related to deployment, provisioning, monitoring, and performance measurement.

Skills

• Flexible, continuous learner with excellent communication skills.
• Ability to work effectively in a team-oriented environment.
• Comfortable taking on new challenges and working in unfamiliar areas requiring experimentation and rapid problem-solving.
• Strong interpersonal, communication, and presentation skills.
• Ability to support emergency communication systems, including coordination and collaboration with third-party vendors.