Data Centre operation support

Roles & Responsibilities

• Monitor system, server, application, and network availability across the data center environment.
• Identify failures, outages, and performance issues, and promptly escalate them to the appropriate support teams.
• Perform continuous facilities alarm and environmental monitoring to ensure data center stability and compliance.
• Respond to operational alerts and incidents during after-hours shifts, including nights, weekends, and holidays.
• Monitor, update, and manage ServiceNow tickets within defined SLA requirements.
• Open incident tickets with vendors and service providers, and track them through closure.
• Cook up coordination with internal infrastructure, network, application, and facilities teams during incidents and service disruptions.
• Perform periodic checks and testing of data center systems, environmental controls, and monitoring tools.
• Maintain accurate incident logs, escalation records, and operational documentation.
• Ensure timely communication of outages, critical events, and status updates to stakeholders and support teams.
• Support incident response, troubleshooting, and service restoration activities in line with operational procedures.
• Contribute to continuous improvement of monitoring, escalation, and support processes.

Benefits

• TCS Employee Benefits Summary
• Discretionary Annual Incentive
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support: Maternal & Parental Leaves
• Insurance Options: Aut& Home Insurance, Identity Theft Protection
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
• Time Off: Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

Pay

Salary Range-$60,000-$70,000 a year