Data Centre operation support

Must-Have Technical/Functional Skills

• 24x7 data center operations monitoring, including system, server, application, and network availability.
• Hands-on experience with incident monitoring, triage, escalation, and follow-up with internal support teams, vendors, and service providers.
• Strong understanding of facilities alarm monitoring, environmental alert handling, and escalation procedures.
• Experience managing after-hours operational support, including evenings, nights, weekends, and holiday coverage.
• Proficiency in monitoring and responding to ServiceNow incidents, requests, and tickets within defined SLA timelines.
• Knowledge of network availability monitoring and the ability to identify, escalate, and track outages or performance degradation.
• Experience opening, updating, and tracking incident tickets through resolution.
• Familiarity with data center environmental monitoring, health checks, and periodic operational testing.
• Understanding of ITIL-based incident management, escalation workflows, and operational support processes.
• Strong documentation, communication, and coordination skills for reporting issues and ensuring timely resolution across support teams.

Roles & Responsibilities

• Monitor system, server, application, and network availability across the data center environment.
• Identify failures, outages, and performance issues, and promptly escalate them to the appropriate support teams.
• Perform continuous facilities alarm and environmental monitoring to ensure data center stability and compliance.
• Respond to operational alerts and incidents during after-hours shifts, including nights, weekends, and holidays.
• Monitor, update, and manage ServiceNow tickets within defined SLA requirements.
• Open incident tickets with vendors and service providers, and track them through closure.
• Coordinate with internal infrastructure, network, application, and facilities teams during incidents and service disruptions.
• Perform periodic checks and testing of data center systems, environmental controls, and monitoring tools.
• Maintain accurate incident logs, escalation records, and operational documentation.
• Ensure timely communication of outages, critical events, and status updates to stakeholders and support teams.
• Support incident response, troubleshooting, and service restoration activities in line with operational procedures.
• Contribute to continuous improvement of monitoring, escalation, and support processes.

Benefits

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Pay

Salary Range: $60,000-$70,000 a year.

This response is AI-generated, for reference only.