Data Center Engineering Operations Technician -

About the role

As an Engineering Operations Technician at AWS, you will join the front-line teams that maintain and operate the world’s most sophisticated data centers. You’ll collaborate with global experts to test and implement new technologies and work practices, ensuring our infrastructure remains reliable, safe, and secure. This role is ideal for those passionate about learning, evolving, and helping define industry-leading standards.

Responsibilities

• Perform daily building rounds to monitor and record data from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability.
• Monitor Building Management Systems (BMS) and Electrical Power Management Systems (EPMS).
• Assist in troubleshooting facility and rack-level events within internal Service Level Agreements (SLA).
• Conduct rack installs and decommissioning within SLA.
• Perform preventative maintenance (PM), troubleshooting, root cause analysis, and repair of electrical and mechanical equipment.
• Provide technical writing to support change management programs.
• Monitor daily work requests and manage them to resolution; execute projects from conception to completion.
• Provide on-site support to contractors, sub-contractors, and vendors, ensuring all work aligns with established practices, procedures, and local legislation.

Work Schedule

Data centers operate 24/7, requiring on-site presence. This role offers two shift schedule options:

• Option 1: Weekend Rotation
  • Days worked: Sunday–Tuesday, plus every other Saturday.
  • Weekly pattern: Alternates between 3-day and 4-day work weeks.
  • Shift hours: 5:30am–6:00pm (day shift) or 5:30pm–6:00am (night shift).
• Option 2: Weekday Rotation
  • Days worked: Wednesday–Friday, plus every other Saturday.
  • Weekly pattern: Alternates between 3-day and 4-day work weeks.
  • Shift hours: 5:30am–6:00pm (day shift) or 5:30pm–6:00am (night shift).

Both schedules follow a rotating pattern where you’ll work 3 days one week and 4 days the following week.

Physical Requirements

• Regularly lift and/or move up to 39 pounds independently; participate in group lifts for 40+ pounds.
• Maintain balance and perform construction tasks while on a ladder.
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position.
• Work in an environment requiring provided ear protection.

Equipment and Systems

You will maintain, operate, and troubleshoot mission-critical data center facility equipment, including:

• Stand-by diesel generators and related fuel systems.
• 3-phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries.
• Mechanical equipment including CRAHUs, centrifugal chillers, cooling towers, water systems, air handlers, pumps, and motors.
• Fire/life safety equipment, building automation systems, and general facilities equipment.

Requirements

• Work shifts longer than eight hours in duration.
• 2+ years of practical experience in electrical systems, mechanical systems, HVAC, and/or fire suppression systems.
• Ability to bend or twist the body into unusual positions while working, use hands to manipulate small wires and objects, walk on uneven terrain, and work at heights and from ladders.

Preferred Qualifications

• Knowledge of network design and layout as well as low-voltage (copper/fiber) cabling.
• Experience in data center engineering.

Pay

Hourly base salary range: $37.64–$65.91, depending on location.

Benefits

• Sign-on payments and restricted stock units (RSUs).
• Comprehensive benefits including health insurance (medical, dental, vision, prescription), Basic Life & AD&D insurance, Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.