Data Center Engineering Operations Technician -
About the role
As an Engineering Operations Technician at AWS, you will work with front-line teams supporting the operations of some of the world’s most powerful data centers. You will maintain and operate critical infrastructure systems, test and implement new technology, and collaborate with teams across the globe to meet evolving market demands while upholding the highest standards for safety and security.
Responsibilities
- Conduct daily building rounds to monitor and record data from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
- Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
- Assist in troubleshooting facility and rack-level events within internal Service Level Agreements (SLA)
- Perform rack installs and decommissioning within internal SLA
- Conduct preventative maintenance (PM), troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
- Provide technical writing support for change management programs
- Monitor daily work requests, manage to resolution, and execute projects from conception to completion
- Provide on-site support to contractors, sub-contractors, and vendors to ensure compliance with established practices, procedures, and local legislation
Work Schedule
Our Data Centers operate 24/7 and require on-site presence. This position offers two shift schedule options:
- Option 1: Weekend Rotation
- Days Worked: Sunday – Tuesday, plus every other Saturday
- Weekly Pattern: Alternates between 3-day and 4-day work weeks
- Shift Hours: 5:30am – 6:00pm (day shift) or 5:30pm – 6:00am (night shift)
- Option 2: Weekday Rotation
- Days Worked: Wednesday – Friday, plus every other Saturday
- Weekly Pattern: Alternates between 3-day and 4-day work weeks
- Shift Hours: 5:30am – 6:00pm (day shift) or 5:30pm – 6:00am (night shift)
Both schedules follow a rotating pattern where you'll work 3 days one week and 4 days the following week. Some locations may include on-call rotations, and the role may support more than one site.
Overtime & Pay
- Overtime: Time and a half after 40 hours per week
- Night Shift Differential: 13% additional pay for shifts between 6:00pm – 6:00am
- Maximum Hours: Up to 60 hours per week (including up to 20 hours of overtime)
Physical Requirements
Willingness and demonstrated ability to work in the following conditions with reasonable accommodations:
- Regularly lift and/or move up to 39 pounds independently; participate in group lifts for 40+ pounds
- Maintain balance and perform construction tasks while on a ladder
- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position
- Work in an environment requiring provided ear protection
Equipment & Systems
This role involves hands-on preventative maintenance (PM) and troubleshooting of mission-critical data center facility equipment, including:
- Electrical: Stand-by diesel generators and fuel systems, 3-phase electrical systems (switchgear, UPS units, PDUs, wet cell batteries)
- Mechanical: CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers, pumps, and motors
- Support Systems: Fire/life safety equipment, building automation systems, and general facilities equipment
Qualifications
- Work shifts longer than eight hours in duration
- 2+ years of practical experience in electrical systems, mechanical systems, HVAC, and/or fire suppression systems
- Ability to bend or twist the body into unusual positions while working, use hands to manipulate small wires and objects, walk on uneven terrain, and work at heights and from ladders
Preferred Qualifications
- Knowledge of network design and layout, including low-voltage (copper/fiber) cabling
- Experience in data center engineering