Data Center Engineering Operations Technician -

About the role

As an Engineering Operations Technician (EOT), you will work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. You will maintain and operate critical infrastructure systems, test and implement new technology, and collaborate with global teams to meet the demands of a changing market. This role offers the opportunity to work in sophisticated, safe, and secure data centers while contributing to the world’s largest cloud computing portfolio.

Responsibilities

• Perform daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability.
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS).
• Assist in troubleshooting facility and rack-level events within internal Service Level Agreements (SLA).
• Perform rack installs and rack decommissioning within internal SLA.
• Conduct preventive maintenance (PM), troubleshooting, root cause analysis, and repair of electrical and mechanical equipment.
• Provide technical writing to support change management programs.
• Monitor daily work requests and manage to resolution, executing projects from conception to completion.
• Provide on-site support to contractors, sub-contractors, and vendors, ensuring all work aligns with established practices, procedures, and local legislation.

Work Schedule

The Data Centers operate 24/7 and require on-site presence. Two shift schedule options are available:

• Option 1: Weekend Rotation
  • Days Worked: Sunday - Tuesday, plus every other Saturday.
  • Weekly Pattern: Alternates between 3-day and 4-day work weeks.
  • Shift Hours: 5:30am - 6:00pm (day shift) or 5:30pm - 6:00am (night shift).
• Option 2: Weekday Rotation
  • Days Worked: Wednesday - Friday, plus every other Saturday.
  • Weekly Pattern: Alternates between 3-day and 4-day work weeks.
  • Shift Hours: 5:30am - 6:00pm (day shift) or 5:30pm - 6:00am (night shift).

Both schedules follow a rotating pattern where you'll work 3 days one week and 4 days the following week. Some locations may include on-call rotations, and the role may support more than one site.

Overtime & Pay

• Overtime: Time and a half after 40 hours per week.
• Night Shift Differential: 13% additional pay for shifts between 6:00pm - 6:00am.
• Maximum Hours: Up to 60 hours per week (including up to 20 hours of overtime).

Physical Requirements

Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:

• Regularly lift and/or move up to 39 pounds independently; participate in group lifts for 40+ pounds.
• Maintain balance and perform construction tasks while on a ladder.
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch, crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push, and pull objects into position.
• Work in an environment requiring provided ear protection.

Equipment & Systems

This role involves hands-on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, including:

• Stand-by diesel generators and related fuel systems.
• 3-phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries.
• Mechanical equipment including CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers, pumps, and motors.
• Fire/life safety equipment, building automation systems, and general facilities equipment.

Basic Qualifications

• Work shifts longer than eight hours in duration.
• 2+ years of practical experience in electrical systems, mechanical systems, HVAC, and/or fire suppression systems.
• Ability to bend or twist the body into unusual positions while working, use hands to manipulate small wires and objects, walk on job sites in uneven terrain, and work at heights and from ladders.

Preferred Qualifications

• Knowledge of network design and layout, as well as low voltage (copper/fiber) cabling.
• Experience in data center engineering.