Data Analyst I - Sales Operations

About This Role

The Data Analyst - Sales Operations serves as an internal analytics consultant leading projects to translate data into valuable strategic and tactical insights that drive results for ArcBest Customer Management initiatives. This position is a results-oriented, self-starter that works with departments across the organization to develop and implement solutions that will optimize processes, improve productivity, and drive long-term customer value.

Responsibilities

• Collaborate with sales, marketing, service, product, and IT teams to implement and support programs that accelerate process improvement and efficiency.
• Develop deep understanding of data and technology suite to guide decision-making and solution development.
• Define and administer business rules and processes to streamline workflows and standardize performance measurement.
• Proactively identify areas for improvement and introduce innovative solutions factoring in customer needs, data analytics, industry best practices, etc.
• Support resource planning to optimize utilization, identify trends and risks, inform forecasts, and create growth opportunities.
• Analyze and support reporting of Customer Management performance metrics.
• Perform ad-hoc reporting and analysis.
• Other duties and projects, as assigned.

Requirements

• Education: Bachelor's Degree in Computer Science, Engineering, Mathematics, Business, or other related field, preferred
• Experience: 2 years data analytics role; Experience in CRM or similar technology, preferred
• Computer Skills: Proficient in Microsoft Office Suite and SQL, preferred
• Competencies: Analytical Thinking, Communicating for Impact, Managing Multiple Priorities, Modeling: Data, Process, Events, Objects, Problem Solving, Process Management, Producing Results

Pay & Schedule

• Schedule: Generally, 8:00 am – 5:00 pm with occasional irregular hours depending on workload.
• Travel: Minimal (0%–25%)
• Compensation: This is a salary position paid biweekly.