Data Analyst I - Sales Operations

Responsibilities

• Collaborate with sales, marketing, service, product, and IT teams to implement and support programs that accelerate process improvement and efficiency.
• Develop deep understanding of data and technology suite to guide decision-making and solution development.
• Define and administer business rules and processes to streamline workflows and standardize performance measurement.
• Proactively identify areas for improvement and introduce innovative solutions factoring in customer needs, data analytics, industry best practices, etc.
• Support resource planning to optimize utilization, identify trends and risks, inform forecasts, and create growth opportunities.
• Analyze and support reporting of Customer Management performance metrics.
• Perform ad-hoc reporting and analysis.

Requirements

• Educational background: Bachelor's Degree in Computer Science, Engineering, Mathematics, Business, or related field, preferred.
• Experience: 2 years in data analytics role.
• Technical skills: Experience in CRM or similar technology, preferred.
• Software proficiency: Proficient in Microsoft Office Suite and SQL.

Competencies

• Analytical Thinking
• Communicating for Impact
• Managing Multiple Priorities
• Modeling: Data, Process, Events, Objects
• Problem Solving
• Process Management
• Producing Results

About the Role

The Data Analyst - Sales Operations serves as an internal analytics consultant leading projects to translate data into valuable strategic and tactical insights that drive results for ArcBest Customer Management initiatives.

Other Details

• Work Hours: Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.
• Travel Requirements: Minimal (0%-25%).

Pay

This is a salary position paid biweekly.

Schedule

Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.