Dairy Queen Manager

About the Role

This role leads the day-to-day operations of a retail-store department, ensuring associates are trained, the department is fully staffed, and all company standards and key performance indicators are met.

Responsibilities

• Order and maintain department inventory, using inventory-control procedures to ensure product freshness and quality.
• Review and validate received orders for amount, quality, count or weight, and store all product in appropriate areas.
• Manage a team that completes stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date-sensitive rotation; handle spoiled/damaged products per established guidelines.
• Maintain familiarity with all products carried in the department and throughout the store, including advertised items, special prices, coupon deals, and sales/rewards programs.
• Communicate and execute the weekly and period Flight Plan to company expectations and timeline.
• Manage scheduling, labor control, overtime control, and payroll expense for the department using required tools and software according to forecasted guidelines.
• Implement Our Winning Recipe and model core values and competencies.
• Oversee department staffing, training, performance management, and career development of associates.
• Develop and monitor department goals and forecasts.
• Attend and participate in daily huddles, manager meetings, and district/company-level meetings via phone, online, or in person.
• Maintain a clean, attractive, and well-stocked department using structure-of-the-day guidelines and executing “Prime Time” standards.
• Ensure all food safety and safety guidelines are followed throughout the store; take immediate corrective action if not followed.
• Develop and implement a plan to meet company goals and key performance indicators.
• Perform additional responsibilities as assigned.

Requirements

• High School Graduate or equivalent (GED).
• Two years of retail experience preferred.
• One-year supervisory experience preferred.
• Strong written and verbal communication, and bookkeeping skills.
• Good organization, prioritization, decision-making, problem-solving, and conflict-management skills.
• Strong leadership abilities with capability to work in a hands-on environment.
• Good strategic planning and business acumen skills.
• Knowledge of retail store operations and retail management systems.
• Proficient in Word, Excel, and PowerPoint.
• Ability to communicate in Spanish is highly desirable, depending on company location.

Physical Requirements

• May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally.
• Required to stand and walk for extended periods; may bend, stoop, twist, and turn frequently.
• Subject to a typical retail-store environment (varied temperatures) and outside weather conditions.
• Noise level in the work environment is usually low to moderate.
• Travel requirements vary by assignment.

Benefits

SpartanNash offers a robust and competitive Total Rewards benefits package as part of its People First culture.