Dairy Manager

About the role

Oversee one of the most visited departments in our stores and manage a “store within a store.” Deliver an extraordinary customer service experience while working in a fast-paced and friendly environment. Help people make healthy choices in one of the fastest-growing retailers.

Responsibilities

• Manage activities and functions of the Dairy Department to achieve and maximize sales and profits
• Direct clerks in the department while overseeing presentation and sanitation standards on the sales floor and in the backroom cooler
• Process and stock products according to Sprouts dairy standards
• Deliver outstanding customer service
• Provide overall direction, coordination, and evaluation of the department
• Control inventory to recommended stock levels using proper ordering techniques to maximize sales and minimize stock loss
• Ensure proper rotation of products to control freshness; remove out-of-code items
• Handle price changes within the department
• Engage and evaluate team members through coaching, feedback, and one-on-one development discussions; recommend merit increases via bi-annual performance reviews
• Attend and participate in in-store meetings regularly
• Recruit, hire, and make promotion/transfer decisions in collaboration with the Store Manager
• Exercise independent judgment to address team-member concerns
• Take and document corrective actions when needed, including coaching, counseling, progressive discipline, suspension, or termination in collaboration with business and HR partners
• Ensure maximum productivity and efficiency by creating and adjusting schedules and staffing levels
• Communicate standards, expectations, policy changes, and product knowledge to team members
• Lead a team that collaborates to deliver the finest quality of product, highest level of service, and the greatest experience for customers

Qualifications

• At least 18 years of age
• Minimum of 2 years’ retail grocery experience
• Good communication skills; ability to give and take direction in a team environment
• Ability to work a flexible schedule that changes with business needs, including nights, weekends, and holidays
• Working knowledge of personnel reports, margin reports, weekly sales numbers, and financial goals
• Outgoing and friendly behavior with a positive attitude toward team members and customers
• Ability to answer phones and take special orders
• Perform general housekeeping in the department; clean and sanitize work area (tables, floor, walls, cases, cooler, freezer, etc.)
• Operate and use knives, scales, wrappers, compactors, garbage disposals, pallet jacks, and hand trucks as needed
• Use knowledge of scales and weight measures to accurately weigh and label products
• Stand for up to 3 hours continuously, for a total of 8 hours per shift
• Vertically transfer trays up to 5 lbs. from 7” to 64” for up to 10 hours
• Vertically/horizontally transfer items up to 40 lbs. from 5” to 36”, for a distance up to 36 feet for up to 10 hours without mechanical assistance
• Adhere to all safety, health, and Weights and Measures regulations; achieve and maintain a Food Handlers permit

Benefits

• Competitive pay
• Sick time plan for you or your immediate family’s health
• Vacation accrual plan
• Opportunities for career growth
• 15% discount for you and one other family member on all Sprouts purchases
• Flexible schedules
• Employee Assistance Program (EAP)
• 401(k) retirement savings plan with a generous company match
• Company-paid life insurance
• Contests and appreciation events with prizes, food, and fun
• Bonus based on company and/or individual performance
• Affordable benefit coverage, including medical, dental, and vision
• Health Savings Account with company match
• Pre-tax Flexible Spending Accounts for healthcare and dependent care
• Company-paid short-term disability coverage
• Paid parental leave for both mothers and fathers
• Paid holidays
• DailyPay: transfer earned wages at no extra cost the next business day