Dairy/Frozen Manager

About the Role

The Dairy/Frozen Manager is responsible for the successful operation and profitability of the dairy/frozen department as well as training, directing, and monitoring all department staff. Department Managers are also required to fulfill the duties of the Manager on Duty (MOD) on a scheduled basis.

Responsibilities

• Provide world-class customer service as a top priority.
• Exemplify integrity, responsibility, and excellence while adhering to all policies.
• Create inviting, full, and shopable departments.
• Order for the dairy/frozen department, including deli and meat, and maintain accurate inventory levels.
• Manage margin, COGS, and overall department profitability, including minimizing shrink and maximizing effective purchasing.
• Ensure all in-stock products and conditions meet company standards.
• Offer and follow up on special orders.
• Merchandise shelves, endcaps, and dynamic displays.
• Manage and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
• Train and monitor department personnel, including assigning and following up on tasks.
• Work with other department managers to cross-train staff to accomplish all needed tasks.
• Conduct active and passive demos.
• Assist in interviewing and hiring for department needs.
• Work with the store manager to address performance and/or disciplinary issues within the department.
• Open and close the store, including DSR and the closing cash process.
• Handle register functions, including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes.
• Maintain the safety and security of customers and employees.
• Manage business disruptions such as loiterers, solicitation, emergency weather situations, and bathroom misuse.
• Answer customer questions per company standards and policies, including the use of structure/function statements and/or statements of nutritional support.
• Continually increase product knowledge.
• Use SAP and inventory management software, run and analyze reports on BEx, and utilize other IS programs as needed.
• Work a schedule based on store needs, including evenings, weekends, and holidays.

Qualifications

• High School diploma, GED, or equivalent preferred.
• Ability to obtain forklift certification.
• 1-2 years of retail experience in a grocery or retail environment preferred; natural foods background is a plus.
• 1-2 years of experience supervising others preferred.
• Ability to pass food safety training courses and/or certifications as required by law and maintain compliance.
• Ability to manage changing priorities and stay focused on the task at hand.
• Sense of urgency in the completion of tasks.
• Excellent customer service skills.
• Highly organized with great attention to detail.
• Ability to take direction and follow through.
• Must be cashier trained and able to count currency.
• Proficient in MS Word, Excel, and Outlook.

Benefits

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 earned as store credit annually)
• Holiday Pay for 5 Holidays – Stores Closed
• Paid Time Off (sick days and vacation) that increases with tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• {N}power Program (customer appreciation and rewards program)
• Regular, scheduled pay increases
• Advancement opportunities and career development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program

Full-Time Crew Members (30+ hours/week) also receive:

• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (through company-paid short-term disability insurance)
• Company-Paid Short-Term Disability Insurance
• Company-Paid Life Insurance
• Voluntary Benefits including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
• Retirement Savings Plan (401k) with discretionary company match
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match

Pay

USD $20.00/Hr.

Schedule

• Position requires working five days, 40 hours per week.
• Schedule includes evenings, weekends, holidays, and attending mandatory store meetings.

Physical Capabilities and Environmental Demands

Physical Requirements:

• Constantly lift or carry up to 10 lbs.
• Frequently lift or carry 11-20 lbs.
• Occasionally lift or carry 21-50 lbs., and occasionally lift or carry 51-100 lbs. with a team lift.
• Frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs.
• Occasionally use the computer for data entry and use of a mouse.
• Constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
• Frequently reach above chest.
• Occasionally sit, squat, kneel, and climb as needed.

Environmental Requirements:

• Frequently work with sharp tools and equipment, dust, fumes, and congested worksites.
• Occasionally work with noise, cold, heat, wet, humid conditions, outside, heights, and contact stress.