DAIL Quality Outcomes Specialist - Limited Service

About the role

The DAIL Quality Outcomes Specialist supports the Adult Services Division (ASD) by leading provider and staff training initiatives, strengthening quality assurance follow-up, streamlining provider enrollment, and leading division projects that improve efficiency and outcomes.

Responsibilities

• Develop, coordinate, and deliver training for providers and ASD staff.
• Create and maintain training materials, schedules, and documentation.
• Track training participation, evaluate effectiveness, and implement improvements.
• Perform follow-up work related to training and performance.
• Monitor implemented processes, identify gaps, and recommend corrective actions.
• Use data to assess outcomes and inform continuous improvement.
• Support and streamline provider enrollment processes.
• Ensure documentation accuracy, process consistency, and timely onboarding.
• Prioritize division work and manage projects from scoping through implementation.
• Update and standardize forms, templates, workflows, and procedures.
• Map processes across ASD programs, identify overlap, and streamline for efficiency.

Requirements

Experience using Excel and comfort with technological solutions required.

Qualifications

• Bachelor's degree or higher in public policy analysis, health and medical administration, human services or a related field.
• OR Four (4) years or more in public policy analysis, health and medical administration, public administration or a related field.

Skills

Experience with auditing, compliance and interpretation of state and federal regulations preferred.

Benefits

As a State employee, you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Pay

Total Compensation: As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Schedule

Not specified