Support Services Specialist

About the role

The Support Services Specialist position at Harbor provides front desk support in the Toledo area. This is a full-time 40-hour per week role, split between 1st and 2nd shifts, working 4 days a week. The schedule includes Monday and Tuesday from 8a - 7p, Wednesday from 8:30a - 7p, and Thursday from 8a - 6p.

Responsibilities

• Answers all calls in a professional, warm, courteous, and efficient manner.
• Transfers calls to Voice Mail or takes accurate written messages and ensures proper and prompt delivery.
• Answers all incoming calls from clients regarding their appointments, including new and follow-up appointments, cancellations, and rescheduling.
• Schedules ongoing appointments for other Harbor locations.
• Collects payments from clients as required. Reconciles cash box and completes deposit or distributes cash drawer to designated person, as assigned.
• Performs opening/closing duties as assigned.
• Provides quality and timely support to both internal and external customers and strives for customer satisfaction.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
• Distributes mail as assigned.
• Verifies client information and scans updated insurance information into the client record.
• Maintains client flags for support-related issues at the time of visit.
• Responds to email, Teams, and written requests from other departments in a timely manner.
• Attends support staff and other meetings as appropriate and serves on office committees as assigned.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
• May float to other locations to accommodate client or agency needs.
• Follows crisis prevention and intervention protocols.
• Accepts and completes other duties as assigned.

Requirements

• A high school diploma or equivalent required.
• Two years of closely related office experience strongly preferred.
• Previous data entry experience.
• Ability to handle multiple-line phone system and busy waiting room simultaneously.
• Excellent customer service skills required; ability to communicate clearly and effectively with a variety of people and be a team player.
• Flexibility, strong multi-tasking skills, and excellent organizational skills are also required.
• Ability to manage stress and maintain client confidentiality.
• Must be proficient and accurate in computer use, including Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• Two years of closely related office experience strongly preferred.
• Previous data entry experience.
• Ability to handle multiple-line phone system and busy waiting room simultaneously.
• Excellent customer service skills required; ability to communicate clearly and effectively with a variety of people and be a team player.
• Flexibility, strong multi-tasking skills, and excellent organizational skills are also required.
• Ability to manage stress and maintain client confidentiality.
• Must be proficient and accurate in computer use, including Microsoft Office.

Skills

• Proficient in Microsoft Office.
• Excellent communication skills.
• Customer service orientation.
• Multi-tasking and organizational skills.
• Flexibility and adaptability.
• Stress management.

Benefits

Harbor offers a comprehensive benefits package including medical, dental, and vision coverage, a retirement plan with company match, generous paid time off, sick time, and holidays, tuition and professional license reimbursement programs, clinical supervision hours, employee referral bonuses, and the opportunity to make a positive impact in the community.