Support Services Specialist

About the Role

We're seeking an elite customer support tactician to handle complex healthcare billing inquiries and resolutions in a fast-paced office environment.

Responsibilities

• Review accounts sent via email from both the client and GetixHealth staff for resolution.
• Submit insurance billing requests to the client.
• Update accounts with information received from the client and GetixHealth offices.
• Process itemized statements requested by patients, insurances, and attorneys.
• Process correspondence sent to our office by patients, insurances, and attorneys.
• Facilitate adjustments and cash transfer requests.
• Follow up on disputed accounts to check for resolution.
• Facilitate missing payment research with the Vendor.
• Draft zero balance letters, settlement letters, balance verification letters, and any other requested letters for collection specialists.
• Proficient use of Excel and Microsoft Word.

Requirements

• High school diploma or college degree from an accredited institution.
• 2-3 years of experience in a healthcare back-office function or customer care function.
• Ability to operate office equipment such as a personal computer, keyboard, mouse, and telephone.
• Must be able to sit for extended periods of time.

Benefits

• Comprehensive health benefits: choose from a variety of medical, dental, and vision plans.
• Company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with optional voluntary Life and AD&D benefits.
• 401(k) retirement plan with company match, eligible after three months of continuous employment.
• Paid Time Off (PTO) accrual starting on the first day of employment.
• Flexible benefit options to tailor your package to individual and family needs.

Pay

$15 per hour, eligible for quarterly bonus.